Technical Support Analyst I

The Technical Support Analyst level 1 will be responsible for working within a global team as a first line of support that focuses on troubleshooting and resolving software and hardware technical issues for all products. Your primary responsibilities will be:

• Providing fast, efficient, and courteous basic technical customer support in relation to all Gestal & Jyga products and their use within the agriculture feeding cycle.
• Providing basic technical customer support via Phone, Chat and Email.
• Effectively documenting and prioritizing all support interactions and details within our ticketing system.
• Addressing and responding to customer inquiries on products and services including installation, operational functions, troubleshooting, and maintenance.
• Managing diagnosing and resolving basic technical incidents that may occur in the installation, start-up, maintenance, and mechanical/electronical repair of products.
• Effectively identify technical issues within the IT Technical Support organization.
• Assisting clients in use of hardware and software components of the Gestal & Jyga products.
• Providing remote Technical Support in both reactive and proactive technical situations.