Technical Support Analyst - Systems

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Security software
• Database software
• MS Office
• SQL
• SharePoint
• MS Exchange
• Server Hardware
• Enterprise resource planning (ERP) software
• Material requirements planning (MRP) system
• Cloud
• Virtualization

Equipment

• Security system

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Work under pressure
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Ability to multitask
• Analytical
• Efficiency

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus

Long term benefits

• Other benefits