Technical Support Specialist Iii

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Aperçu de l’entreprise

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

Department Overview

Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Job Description

Avigilon Alta Access is hiring a Technical Support Specialist who has experience installing and servicing access control systems at customer locations or acting in the role of Technical Support Specialist for an access control vendor or installer. This is a customer-facing role, responding to inbound Technical Support phone calls, emails, tickets, and live chats, both from our partners who are installing and supporting the Avigilon Alta Access solution, and the end customers who are using our solution.

The ideal candidate will be familiar with legacy access control systems and their installation/support. Ideally, the candidate will have experience working in a similar role at an access control manufacturer, or a systems integrator installing access control solutions, or supporting the installation of access control.

• Respond in a timely and professional manner to all inbound (phone, email, chat, web) support tickets

• Help ensure our installation partners can successfully install and service our systems at customer locations with over-the-phone/web support

• Manage tickets via our ticketing system

• Be intimately familiar with all technical aspects of the Avigilon Alta Access platform (hardware, cloud software, mobile applications, key cards, etc)

• Understand and be able to support basic wiring, peripheral door hardware, and integration (with video management systems, wireless locks, and other third-party software that integrate with Avigilon Alta Access)

Preferred Qualifications:

• Access Control experience desired
• Network experience desired
• Linux experience desired
• Candidate should be able to effectively communicate in English (both written and verbal).
  • Candidates need to be able to work in English with our English-speaking clients, customers and partners, as well as with the rest of the colleagues in Canada and the United States.

Salary Range: $43,200 - $71,200 CAD per year

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Basic Requirements

• 2+ years of Technical Support experience.

• HS Diploma or equivalent.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d’équité en matière d’emploi. Nous accueillons favorablement la diversité au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapés.