Technical Support Supervisor

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Database software
• MS Office
• MS Windows
• Spreadsheet
• TCP/IP
• Visual Basic
• Information technology

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Ability to multitask
• Time management