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Form of workIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Technical Writer, you will be responsible for providing advanced technical writing expertise and content design to edit, update and produce professional Organizational Health & Safety (OHS) documents including standards, guides, procedures, and forms. You will work closely with Subject Matter Experts (SMEs) to gather the necessary information to develop technical documentation, convert complex concepts into plain language, and ensure information is communicated effectively and accurately to the target audience. Primary duties include:
- Write, edit, and maintain OHS policies, standards, guides, and other documentation, ensuring it complies with OHS legislation and follows City guidelines, style and best practices.
- Collaborate with SMEs within the Business Unit, Department and across the Corporation to gather information and understand technical concepts.
- Research and analyze the target audience to determine their needs, knowledge level and preferred format.
- Write clear, concise, and accurate content using plain language and appropriate technical terms.
- Organize content logically, incorporate appropriate visuals, such as diagrams, screenshots, and illustrations to enhance understanding.
- Proofread and edit content for grammar, spelling, clarity, and coherence.
- Stay up to date with industry trends, best practices, and new technologies relevant to technical writing.
- Collaborate with interested parties and SMEs to identify necessary updates and revisions to reflect changes in products, features, or processes.
- Review user feedback and FAQs to identify areas for improvement or clarification.
Qualifications
- A certificate in Technical Writing and at least of 5 years of technical writing experience; OR
- A completed 2 year diploma in Communications or a related field, including courses in Technical Writing, and at least of 3 years of technical writing experience; OR
- A degree in Communications or a related field, including courses in Technical Writing, and at least 1 year of technical writing experience.
- Strong familiarity and intermediate proficiency in Microsoft Office, Microsoft Visio, Adobe Acrobat Pro, SharePoint, page layout and web editing software will be considered assets.
- Experience in Occupational Health and Safety or working knowledge of Safety will be considered an asset.
- Ability to adapt systems and standards to changing business needs, along with an understanding of business processes and rules to make informed decisions.
- Success in this position requires excellent communication skills with strong attention to detail.
Pre-employment Requirements
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications.
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