Technology Support Specialist

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

BFL CANADA is looking for a Technology Support Specialist for its Edmonton Office!

As a member of our IT Team, you will be providing technical support to all staff on the firm's software applications and user hardware.

If you're looking for a dynamic work environment, keep reading!

YOUR DAY AS A TECHNOLOGY SUPPORT SPECIALIST

• Provide technical support to all staff on all of the firm's software applications and user hardware (printers, smartphones, monitor, terminal, etc…)
• Responsible for opening, monitoring, escalating, resolving, closing, and following up on all calls in a timely manner.
• Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software.
• Maintain advanced knowledge of firm's mission critical main software applications as well as a good working knowledge of all firm owned application software.
• Updating of the Technical Support database and providing reports as requested.
• Communicate with all IT team members.
• Escalate calls in a timely manner to second or third level support and follow up on calls.
• Provide input to help develop and implement Technical Support standards, policies and procedures as well as providing experimentation with and feedback on new software.
• Use remote access software as required to connect to staff member computers.
• Carry a smartphone (iPhone) during normal working hours.
• Other duties as assigned.

OUR IDEAL CANDIDATE

• Two or more years of experience in IT.
• College certificate in PC support, or equivalent work experience.
• Strong team player with excellent communication and interpersonal skills.
• Advanced knowledge of Microsoft Office 2010 or 2016 (Word, PowerPoint, Excel, and Outlook).
• Working knowledge of Windows 7 and Windows 10 (asset).
• Ability to effectively prioritize workload, demonstrate good judgment, and able to work under pressure.
• Normal working hours are 8:30am to 4:30pm.

WHO WE ARE

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1300 professionals located in 26 cities across the country. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

OFFICE INFORMATION

Our Edmonton office is situated in the south end of the city with easy access to all main thoroughfares and ample parking. Various restaurants, shopping and amenities are only minutes away.

Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.