Description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Temporary Parking Services Clerk

(Anticipated for a period of up to eight (8) months)

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to almost 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

The Parking Services Clerk is responsible for:

• assisting with the administration of parking tickets;

• providing customer service to defendants and the public;

• responding to inquiries and complaints related to the Town’s Traffic By-law;

• processing trial requests;

• scheduling trials for Court;

• processing payments online and in person;

• data entry;

• preparing correspondence;

• scheduling appointments and preparing information for the First Attendance Facilitator;

• preparing and providing work orders to Parking Enforcement staff;

• preparing statistics and reports;

• providing back-up to the Enforcement Services Clerks;

• other duties as required.

Who You Are

Our Enforcement Services team is looking for a self-motivated, solutions-oriented team player. You value partnerships. Your excellent communication and interpersonal skills enable you to skilfully build, establish and maintain positive working relationships and reduce conflict within the workplace. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines. You are a problem solver. You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. As far as you’re concerned, anything worth doing is worth doing right.

What You Bring To Our Team

As the successful applicant, you must possess:

• a post-secondary diploma in Business Administration, Office Administration or Legal Administration;

• a minimum of one (1) year related experience;

• possess well developed keyboarding skills;

• a demonstrated knowledge of computer programs, including an intermediate level of proficiency with MS Office (Word, Excel, Outlook) and databases;

• possess strong administrative, research and analytical skills;

• manage multiple phone lines and respond quickly in a busy and dynamic environment while consistently meeting deadlines.

What We Offer You

• Salary: $29.38 - $36.74 per hour (Band F)

We are an Equal Opportunity Employer

At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.

Acknowledgement will only be forwarded to those applicants who are invited for an interview.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

For your safety and the safety of others, if offered a role with the Town, you will be required to submit a completed Vaccination Declaration & Request for Accommodation form with proof of vaccination, if applicable, in accordance with the Town of Whitby’s COVID-19 Vaccine Policy.

Vaccination requirements are subject to bona fide medical and/or human rights exemptions, or individual preference exemption. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Town’s accommodation process.

Union Affiliation: CUPE Full-Time

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours per week).

Location: Whitby, ON