Tenant Services Administrator

MOUNT DOUGLAS SENIORS HOUSING SOCIETY
POSITION DESCRIPTION – TENANT SERVICES ADMINISTRATOR

Position Title: Tenant Services Administrator
Status: Part-time, Permanent
Hours of Work: 20 hours per week
Work Days: Monday to Friday
Wage Range: $28 to $35 per hour (depending on qualifications) plus benefits

THE ORGANIZATION
Mount Douglas Seniors Housing Society is a non-profit charitable organization with the mission to provide secure, affordable rental housing to adults 55+ living on lower incomes. The Society has been operating for 50 years on a 4-acre park-like site in Saanich and currently offers 164 units of independent rental housing. Mount Douglas Seniors Housing offers a great workplace culture in a small, collaborative team, a flexible work week, competitive salary and benefits.

JOB SUMMARY
The Tenant Services Administrator is responsible for overseeing many of the administrative aspects of renting apartments at Mount Douglas Seniors’ Housing. They will show strong leadership in the areas of client care and administration and will act independently in the best interest of the residents and the Society.

Reporting to the Executive Director, the Tenant Services Administrator is responsible for effectively managing Tenant Services including tenant relations and tenant lease agreements, maintaining low vacancy rates, and ensuring that a high standard of service is maintained for the residents. The position works closely with the Executive Director, Facility Manager, and
Administrative Assistant to administer rent collection, deposits, chargebacks, vacancies, move- ins/outs, unit repairs and maintenance schedules.

MAJOR RESPONSIBILITES

Suite Rentals. Working collaboratively in a team setting, the Tenant Services Administrator:

• provides support to tenants regarding all associated programs, products, and services including rent calculations, annual reviews, scheduling and maintenance processes of housing units.
• administers the effective rental of vacant suites to ensure the fiscal well-being of the Society including the marketing, showing, renting of units and set up of residents’ records with accurately documented rents, subsidies, and services

• maintains the files using established MDSHS protocols, systems, and databases, improving processes as required.
• completes the tenancy interview and sign up in the absence or in conjunction with the Executive Director.

Tenant Support. Using a relationship building approach the Tenant Services Administrator will:

• work effectively with the residents, persons with disabilities and seniors with complex social and health needs to maintain positive tenancies.
• refer tenants facing hardship to available resource providers.
• support the Executive Director to provide effective leadership by bringing forth recommendations on and tenant-relations processes and policies.

The Tenant Services Administrator reports regularly to the ED about tenant-relations, rentals, and administrative issues.

QUALIFICATIONS

• Minimum 3 years’ experience combined administrative management, client management, property management, and/or tenant relations in a similar environment.
• Post-secondary education in property management, administration, or social services.
• Working knowledge of the Residential Tenancy Act. Understanding of applicable tenancy and privacy legislation, health and safety regulations. Experience managing residential properties and non-profit seniors’ housing is an asset.
• Demonstrated excellence in client services, conflict resolution, supporting individuals with barriers to housing, communications, customer care.
• Strong written and oral communication and teamwork skills, positive demeanor, excellent client-service record.
• Strong organizational and analytical skills with an attention to detail that demonstrates excellent written and numerical accuracy.
• Experience with, or willingness to learn, web-based and social media systems.
• An understanding and care for safe, secure, equitable, and affordable housing for seniors with low incomes and diverse abilities, cultures, genders, and lifestyles.
• Strong understanding and demonstrated experience with general office administration procedures with an excellent attention to detail. Computer literacy with word processing, emails, spreadsheets, and databases, including Windows Office suite and Google Calendars.
• Self-directed and demonstrated ability to effectively plan, organize and prioritize work in a changing environment.
• First aid certificate or willingness to take first aid training.
• Possession of a current clear criminal record check.

https://www.mdshs.net/wp-content/uploads/Tenant-Services-Administrator.pdf

Job Type: Part-time

Salary: $28.00-$35.00 per hour

Expected hours: 20 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off

Schedule:

• Monday to Friday
• On call

Application question(s):

• Are you available to work part time starting in January?

Experience:

• residential apartmental rental: 1 year (required)

Ability to Commute:

• Saanich, BC V8N 0B8 (required)

Work Location: In person