Terminal Manager

Job Summary:
Van-Kam Freightways Ltd. is looking for a highly skilled Terminal Manager to join our team out of our Nanaimo terminal. As the Terminal Manager, you will be responsible for overseeing the operations and overall management of our terminal. You will play a key role in ensuring the efficient and effective movement of freight while maintaining exceptional customer service, meeting operational goals, and maintaining a positive working environment and culture. This position will report directly to the Regional Manager – Vancouver Island, who reports up to the Director of Operations.
About Us:
Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.
Responsibilities:

• Operations Management:
  • Oversee the day-to-day operations of the terminal, ensuring adherence to company policies and procedures.
  • Manage terminal activities, including dock operations, load planning, dispatching, and driver scheduling, to optimize productivity and minimize delays.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as necessary.
  • Collaborate with other departments to ensure seamless coordination of operations and timely resolution of any issues or challenges.
  • Daily review of trailer banks, terminal depart time, driver’s log, employee hours and overtime, trailer close time, trailer depart times, trailer weights/load factors, and investigating and correcting manifesting issues.
  • Daily review of undelivered freight, unmanifested freight, adjusted pick-up reports.
  • Participate in weekly meetings with Management.
  • Filling in for holiday coverage in different departments when needed.
  • Oversee Equipment, Building and yard maintenance.

• Team Leadership:
  • Lead, train, and motivate a team of terminal staff, including drivers, dispatchers, and office personnel.
  • Set performance expectations, provide regular feedback, and conduct performance evaluations.
  • Foster a positive work environment and culture that promotes teamwork, accountability, and continuous improvement.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Build and maintain a strong working relationship with the Union leadership in the terminal and the region.

• Customer Service:
  • Maintain a strong focus on customer satisfaction and ensure that customer needs are met promptly and effectively.
  • Address customer inquiries, concerns, and complaints in a professional and timely manner.
  • Collaborate with the sales team to identify opportunities for business growth and development.

• Safety and Compliance:
  • Enforce compliance with all safety regulations, company policies, and applicable laws.
  • Promote a safe working environment.

• Financial Management:
  • Manage terminal budget and expenses, seeking opportunities for cost reduction and efficiency improvement.

Required Qualifications:
Knowledge, Skills, Abilities:

• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent problem-solving and decision-making abilities in a fast-paced environment.
• Exceptional organizational and time management skills to prioritize tasks effectively.
• Knowledge of safety regulations and compliance requirements in the transportation industry.
• Strong communication and interpersonal skills to effectively collaborate with internal teams and external stakeholders.
• Ability to work flexible hours and handle occasional travel requirements.

Training and Experience:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or equivalent experience is preferred.
• 5 years of management experience required. Those with experience managing a union environment will be given preference.
• Transportation experience is an asset.
• AS400 experience is an asset.
• Experience with transportation technology is preferred.

Why Work for Van Kam?
There is a reason over 30% of our staff have been with us for more than 10 years!

• Work-life balance. We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers – so they can spend less time on the road and more time with the ones they love.
• Competitive wages. We offer competitive wages and are committed to staying competitive within our industry.
• Benefits. We cover 100% of our employees’ benefit premiums and contribute to a company funded pension plan. Enjoy the benefits, all while keeping more of your paycheck in your pocket.
• Development. True to our values, we are committed to helping our employees succeed. Whether it is through career growth and advancement opportunities or investing in your training and education, we are here to support you along the way.
• We care about the things that matter to you. We regularly send out surveys to our employees to understand their experiences and learn how we can make their time at work better. We work hard to have an open-door management policy and cultivate an environment that welcomes and supports new ideas and ways of doing things.
• Make a difference. Trucking is vital to our communities. Here at Van Kam, we serve a broad range of industries from forestry and mining to retail, food, and auto. Come to work every day knowing you are making a difference and contributing to our purpose of uniting communities and improving lives.
• Giving Back. Van Kam supports over 25 non-profit organizations and local charities each year through both financial contributions and volunteer efforts. We also match employee donations up to $150 per employee per year to ensure we can support the organizations that matter to you.
• Environmental Sustainability. We have Green Initiative programs to limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few!

Job Location
Nanaimo, BC
Our Story
Van Kam was founded more than 75 years ago in 1947 by Robert Henry Sr. To this day, Van Kam remains family owned and operated with the third generation leading into the future. Headquartered in BC with over 550 dedicated staff members, our continuous success is rooted in acknowledging every customer’s unique needs and applying our understanding of supply chain challenges to develop custom solutions to overcome them.
Our Purpose
Our purpose is to unite communities and improve lives. It's the root of what makes us tick and is central to our actions. Whether it's our employees, customers, or the citizens within the communities we serve, we have a lasting impact on their lives, and it is "why" we exist.
Our Values
Develop, Care, Achieve
In order to unite communities and improve lives we need a team of talented and dedicated individuals. Are you one of them? If so, we want to hear from you!
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