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Week 1
7:45pm
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7:45pm
Week 2
7:45pm
7:45pm
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7:45pm
Department:
Texting
Reports To:
Manager, Texting Supervision
Salary:
$30.67/hour
Salary after 1 year of service:
$32.51/hour
Overnight Premium :
$2.00/hour
Overnight Annual Bonus:
$200 for each year on an overnight shift schedule
Bilingualism Premium:
$1.50/hour
Last Reviewed:
March 2023
Job Posting Close Date:
December 12 2023
Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?
Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.
To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:
The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada
What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.
Job description and responsibilities:
As a supervisor, the role is to
- Supervise volunteer crisis responders through an online platform;
- Ensure that people who use our service receive timely, high-quality support
- Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
- Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
- Liaise with emergency and child protection services as required;
- Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
- Work as a team with other supervisors, maintaining ongoing communication and collaboration;
- Other duties as assigned
Profile:
- Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
- Master degree in these fields or related field is considered an asset;
- A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
- Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
- Knowledge of laws and services that affect the lives of Canadian children and youth;
- Good clinical judgment and understanding of confidentiality role and limitations;
- Ability to prioritize, make decisions in a crisis, communicate and work as a team;
- Willingness to work in a 24/7 environment;
A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.
The window for applications ends 11:59pm on the job posting close date listed above.
Benefits:
- Remote environment
- Wellness Program
- Dental care,
- Vision care, and
- RRSP Matching
- Life Insurance
- Emergency Travel Assistance
- Accidental Death Insurance
- Other healthcare benefits to promote physical and psychological well being
The Small Print:
Accommodation Statement:
Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position.
The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):
Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.
We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.
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