Time Study Co-op Student (May-August)

Location: Help Headquarters
Job Type: Co-Op Student
myWork Options: In-person, Hybrid
Starting Hourly Pay Range: $21.00-$23.00
Application Deadline: April 7th, Interviews may begin earlier
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Education Verification

Employment Verification

References

What's the job?
Branch Banking Time Study is an important initiative which will provide quantitative information on key activities, providing a granular view of activity efficiency within branches. As a Time Study Co-op Student you will document and analyze the activity in branches for a period of 6-8 week and bring the data back for Retail Branch Leadership and the Capacity Planning team looking for ways to remove barriers, improve efficiency, and productivity in the Service and Advice space. We anticipate this co-op student will spend about half the summer working in various branches in the lower mainland and the remaining working hybrid at our Help Head Quarters in Surrey.
What you'll get to do.

Conduct time and motion studies to analyze the workflow and efficiency of branch operations

Gather data on branch activities, including transaction times, customer interactions and process durations

Document and diagram branch processes to identify bottlenecks and inefficiencies

Analyze how time is allocated among different tasks and identify opportunities for improvement

Compare branch Time Study metrics against each other to report and analyze variations between branches

Who are we looking for?

Currently enrolled in a post-secondary education and returning to school Fall 2024.

Ability to analyze complex data sets related to time usage, transaction volumes and branch operations

Expert experience in Microsoft Excel and knowledge of Tableau or Power BI

Strong proficiency in quantitative analysis, including statistical methods, data modelling and trend analysis

Experience in identifying process inefficiencies and developing strategies to optimize workflows and reduce operational costs

Strong attention to detail to ensure accurate data collection, analysis and reporting

Effective verbal and written communication skills to interact with branch staff, management and stakeholders and to present findings and recommendations

Reliable transportation to travel to various branches in lower mainland.

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.

Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Category

Operations and Logistics