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Form of workJob Summary
Job Description
What is the opportunity?
As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Montreal Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.
What will you do?
- Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
- Use analytical techniques to break apart complex, evolving fraudulent activities and trends
- Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
- Accurately prepare required documentation for online investigations
- Take ownership, accountability for the resolution of escalated online fraud concerns
- Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity
What you need to succeed?
Must- have:
- Previous fraud experience
- Professional and courteous phone manner
- Strong decision making skills
- Strong keyboarding skills
- Requires fluency in French and English to serve our clients in the community with English speaking needs
- Ability to work specific shifts of Sunday-Thursday 3pm-11pm or Tuesday-Saturday 3pm-11pm , and flexible to work additional shifts within a 24/7 work environment, including weekends and holidays
Nice-to-have:
- Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to take on progressively greater accountabilities
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk ControlAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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