Transitional Care Assistant

Employee Working Location : Office / In-Person (Temiskaming Shores/New Liskeard, ON)
Employment status: Permanent Full-time
Salary band : $ 20.00 / Hour

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2024 - is seeking a Transitional Care Assistant to join our Community Health & Wellness department in the Temiskaming Shores/New Liskeard region.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will facilitate and support client independence and safety by providing transitional services from hospital to home which reflects the unique needs of each client. The Transitional Care Assistant will work with Caregivers, Program Coordinator, Hospital Team, and others within circle of care to mitigate risk to reduce frequency of re-admission and engage in service planning that addresses holistically the needs of clients in a safe manner, respecting client choices.

In this role, you will :

• Facilitate/arrange the client’s transportation home utilizing local transportation services and/or transports clients home by driving agency vehicle when needed.
• Support clients in the comprehension and implementation of hospital discharge instructions and creates an individualized plan of care.
• Complete/arrange errands to meet client’s physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) as required, in accordance with established service plan.
• Plan, arrange, procures, or perform home management duties (cooking, cleaning, laundry, etc.), in accordance with established service plan and in advance of discharge when identified.
• Facilitate client and caregiver engagement., i.e., providing applicable information on client related issues surrounding transitions from hospital to home.
• Communicate recommendations and supports clients, care givers and those in the circle of care to address and repair safety concerns.
• Provide companionship in cases where seniors suffer from social isolation.
• Complete risk analysis of home and evaluate client’s risk of Falls using standardized Risk Assessment tool.
• Recommend corrective action to clients and care givers to remediate risks identified.
• Support clients post-discharge to remove barriers and reduce risk in accessing resources (pharmacy blister packs, assistive, devices, referrals, etc.) and for follow up discharge-related appointments.
• Communicate orally and documents according to standards of documentation electronically concerns, observations and/or needs of clients in appropriate database and to the Program Coordinator or designate.
• Follow up calls or visits with client and relevant stakeholders.

What we are looking for :

• Minimum requirement of completion of two years post-secondary education with a concentration in social services, gerontology, therapy assistance or a related field, and a minimum of three years job-related experience or an equivalent combination of education and experience.
• Previous knowledge of medical and technical terminology is an asset. Successful candidates without working knowledge of medical and technical terminology will are expected to develop a working knowledge of medical and technical terminology in the role.
• Fluency in English and French is required.
• Excellent computer skills: Familiarity in Microsoft Office.
• Knowledge of CIMS and other databases is considered an asset.
• Valid driver’s license and access to a reliable vehicle.

Working conditions :

• The work is performed Monday to Friday in a combination of an office environment, hospital setting, in community, in agency vehicle and in client homes.
• This job requires some physical bending, stretching, repetitive motions, and perhaps climbing, pushing a wheelchair with a beneficiary, helping them to get into and off the vehicle.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

Job Type: Permanent

Salary: $20.00 per hour

Work Location: In person