Transportation And Delivery Dispatcher

Transportation and Delivery Dispatch

New West Equipment Ltd.

Are you a Dispatch Professional who thrives in a fast-paced team environment? Are you an organized, coordinating superhero with attention to detail? Are you a team player?

If you answered yes to all of these, we'd love to hear from you!

New West Equipment Calgary is looking for an energetic and outgoing individual to join their fast-paced Dispatch Team. NWE has been serving Calgary and Southern Alberta since 1994. We offer innovative custom solutions to clients involved in commercial, industrial, and residential construction, specifically designed to make their jobs easier.

This role requires strong problem solving and organization skills. Applicants should be able to manage a multi-functional position within a very busy atmosphere. This position is a combination of client-facing tasks, administrative and order desk, rental coordination duties. Must have strong capacity to manage and delegate efficiently and effectively.

Preference will be given to candidates with minimum 3-5 years Dispatch experience in Equipment rental, fueling or construction industry, or similar.

NWE offers a competitive wage, generous benefit package, casual dress code atmosphere, and industry-specific training, and continuing education development for employees.

Salary: to Start dependent on experience

Primary Responsibilities:

1.Ensure Driver Hours & Billing is entered efficiently and accurately daily by:

· Collect all route sheets ensuring to check against daily dispatch to ensure all driver routes are accounted for from the previous shift.

· Sort driver route and according according to date, vehicles, fuel receipts customer contracts and fuel tickets separating driver paperwork, removing keys, phones, fuel receipts, inspection sheets etc.

· Accurately complete and maintain all necessary reports, logs, and forms.

· Sort and match delivery paperwork to load cards and PODS

· Review and sort driver paperwork for accuracy i.e. hours, name, signature, date are completed and resolve any issues with driver paperwork.

· Reconcile daily contracts, quotes reservations for daily deliveries and pickups.

· Monitor email and address all concerns. Obtain management support with any items regarding equipment or HR. site services, fuel requests and the like.

· Build and maintain a positive work environment where team members and their contributions are recognized and valued: cultivate strong relationships with drivers and customers

· Communicates all relevant details of driving assignments to drivers to ensure proper execution

· Liaise with clients: receive and confirm details of orders, maintain effective proactive client communications as needed

· Arranging regular maintenance of company vehicles and obtain proper insurance

· Enter, manage, and dispatch all orders within operations software

· Liaise with drivers and the Terminal Manager, Calgary to arrange for maintenance, spare vehicles and ensure repairs are completed to vehicles

· Monitor the location of vehicles in the yards

· Verify the departure and return of drivers and vehicles

· Assisting drivers with paperwork, smartphones/tablets, and general inquiries

Administrative Duties:

· Responsible to obtain and email all required driver documentation i.e., Driver References, Licences, medicals etc.

· Monitor, maintain and place PO orders for all vehicles, tools fuel tickets PPE, vehicle maintenance and repairs

· Maintain all supplies in an accessible and organized manner

· Performing other duties as assigned from time to time by management

· Support emergency dispatch duties during high volume call times and staffing shortages

· Contribute to improvements i.e., processes, procedures, and policies

Qualifications

· 3-5 years experience in a dispatch role, Construction and or Rental Industry Experience as Asset.

· Proficiency with POR (Point of Rental) software or similar ADP Time & Attendance Module or equivalent software

· Strong MS office skills specifically Excel and Word, Google maps

· Excellent communication with internal/external customer, organizational and problem-solving skills

· Ability to multi-task, and prioritize in a fast-paced environment

· Comfortable in a setting which includes office staff, associates, and drivers

· Exceptional attention to detail Excels at problem solving and conflict resolution

· Must hold a valid driver’s license and reliable vehicle

· Transportation, rental, fuel and construction (one or more of) industry experience an asset

· Must be able to work in fast-paced, multi-dimensional and highly demanding office environment

· Must be able to meet deadlines

Job Type: Full-time

Salary: $27.00-$29.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• dispatching: 3 years (required)

Ability to Commute:

• Wrangler Avenue Rockyview, AB (required)

Ability to Relocate:

• Wrangler Avenue Rockyview, AB: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-02-26