Treatment Coordinator

About us

We are a modern orthodontic practice offering the latest treatments and technologies to our patients, with unparalleled customer service. Dr. Andrew Emanuele and his team have been providing the best orthodontic care to the people of Nova Scotia for nearly a decade. We set ourselves apart by offering an inclusive and positive office culture.

Overview:

We are seeking an individual with outstanding interpersonal and organizational skills to join our team as Treatment Coordinator. Individuals with sales experience are encouraged to apply. No dental experience is required. Successful candidates will possess a strong drive to provide outstanding service to our clients, form interpersonal connections with clients quickly, and have a strong drive to learn new skills.

Duties:

- Be the best part of the patients' day

- Responsible for all new and pre-treatment patients. This includes: confirmation calls, new patient office tours, completing the meet and greet, briefing the doctor prior to the exam, presenting treatment to the patient, presenting finances, completing all start paperwork, following the patients placed into the observation program

- Maintaining the observation program and ensuring all patients have a future appointment

- Marketing the observation program to the patient and professional database

- Making sure all obervation patients have the correct status

- Maintaining the pending system with phone calls, emails, and invitations, per our protocols

- Tracking all pending calls on the pending log, per our protocols

- Tracking all new patient exams, per our protocols

- Create and mail all post-exam letters to dental professionals

- Answer phones and greet/seat patients as needed

- Revewing the schedule daily, weekly, and monthly to ensure new patient and observation appointments are filled

- Ensure that the reception area and offices represent the kind of treatment we provide

- Morning meeting reports: new patients, observation patients, referral sources, stories and readiness to start. Report on patients with challenges, extra care, and or needs attention

- Monthly and annual planning meeting reports

- Marketing: internal and esternal campaigns, events, and programs

Job Type: Full-time

Salary: From $28.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person