AddressOffice of the Child, Youth and Seniors Advocate
Triage Officer
Open Competition
Full-time
Fredericton
The Office of the Child, Youth and Senior Advocate is seeking to fill a permanent position of Triage Officer in the Fredericton Office. The Triage Officer is the first point of contact for people interacting with the Office of the Child, Youth and Seniors Advocate by phone, by e-mail or in person.
The Office of the Child, Youth and Seniors Advocate, in accordance with the Child, Youth and Senior Advocate Act, ensures that children, youth and seniors' rights and interests are protected in government policy, programs and services. This is done by the following means: conducting independent and confidential investigations into complains regarding access to appropriate services, monitoring laws and policies to make sure they are fair and properly followed; reporting on the availability, effectiveness, responsiveness and relevance of services in New Brunswick; and advocating for the rights and interests of children, youth and seniors in general.
Responsibilities
The successful candidate will report directly to the Director of Administration.
Responsibilities include but not limited to:
- Providing receptionist duties (answering and redirecting calls appropriately)
- Monitoring voicemails and transferring the messages
- Monitoring e-mails from the general e-mail account and redirecting them
- Greeting visitors and directing them to the appropriate office/boardroom
- Preparing correspondence and reports
- Entering and updating information in the Case Management System (CMS) and,
- Performing general administrative support duties including receiving, sorting, distributing and preparing outgoing mail and courier packages, ordering office supplies, maintaining office equipment (photocopier, printer, fax machine), printing, copying and faxing documents and filing (including sending and retrieving files from Record Management).
Essential Qualifications
- Bilingual - English/French (spoken and written)
- Communicate clearly, confidently, and professionally in both official languages
- A minimum of three (3) years related work experience
Competencies
- Client Service Orientation
- Effective Interactive Communication
- Flexibility
- Teamwork and Cooperation
- Ability to work efficiently, effectively and with attention to detail
Technical Competencies
- Ability to use office technology, software and applications such as Microsoft Outlook, Teams, Word, Excel and PowerPoint efficiently
Salary
Pay Band 2: $1,749 - $2,442 biweekly or $45,474 to $63,492 annually
Steps within the pay band to be determined on education and experience.
Application process
Applicants must clearly demonstrate the essential qualifications to be given further consideration. A cover letter must be included, and references will be required upon request.
Applications, specifying competition number OCYSA-2024-01, must be received no later than February 23, 2024. Please specify the position for which you are applying. Applicants can apply online at www.ere.gnb.ca, by e-mail to [email protected], or by mail at the following address:
Finance and Human Resources
Office of the Clerk
Legislative Assembly of New Brunswick
P.O. Box 6000
Fredericton, NB
E3B 5H1
We thank all those who apply. However, only those selected for further consideration will be contacted.
