Underwriting Administration

Position Overview

The core responsibilities of the Underwriting Administrator is to assist the Underwriters with the completion of underwriting tasks for any of the lines of business we insure. (Property, Automobile, Farm, Commercial as required). This role focuses mainly on new business, endorsements, renewals and inspections.

(Please note that this position is an 12-month contract position.)

Position Responsibilities

Workflow Management (30%)

• Setting up of tasks on Cognition+ for all underwriters
• Management of our incoming broker/agent requests via our Central email box
• Scan and organize documents to be uploaded to Cognition+ based on standardized naming conventions
• Printing and set up of policy documents to be sent to our insureds

Process New Business Applications (30%)

• Set up new policy holders in the computer system (Property, Automobile, Farm, Commercial as required)
• Record new policy information in New Business Listing
• Review Insured’s history, gather information from previous carriers and identify previous rejections
• Verify information on applications, assess risk and communicate rates and conditions to Brokers
• Input new business into Cognition+
• Order inspections for the risks as required
• Contract broker when additional information is required

Complete Endorsements (25%)

• Complete policy endorsements within a 5-day service target
• Contact Brokers when additional information is required
• Determine need for physical risk inspections and order an inspection if required
• Determine underwriting acceptability, coverage and rates, including calculation of premium and process changes for endorsements

Additional Duties (15%)

• Comply with HTM policies and procedures
• Participate and attend training and development initiatives, including industry related events
• Ensure printer is filled with paper and keep the printer room clean
• Assist with creating commercial manual; type up manual and make changes when needed
• Compose documents such as memos and letters to Brokers
• Respond to telephone, fax, email and mail inquiries; provide information and help to resolve any potential issues
• Participate in department meetings and make suggestions for improvements in policy wordings, rates and guidelines, as well as process improvements to quality of service provided

This job may required additional responsibilities and duties as assigned by HTM.

Education and Experience

Must Have: College diploma

Major Subjects/Specialties: Insurance, accounting, business administration

Type of Experience: Data entry, reception

Insurance Industry Experience: Entry level, 1-2 years experience is an asset

Knowledge, Skills & Attributes

Knowledge required to perform duties:

Understanding of insurance industry for the Mutual system

Computer skills

Office Administration

Skills and abilities required to perform duties:

Attention to detail and high level of accuracy

Superior communication skills (written and verbal)

Time management and organizational skills

Relationship building abilities

Customer service skills

Positive “can-do” attitude

Adaptable and flexible to different work environments

Ability to meet deadlines

Ability to prioritize and multi-task