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Form of workOVERVIEW
The Omni Service Specialist contributes to the customer experience by supporting Omni Service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed.
RESPONSIBILITIES
Customer Experience
- Strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
- Maintains standards using proper packaging to exceed the customers product expectations.
- Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.
Business Operations
- Oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed.
- Oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas.
- Facilitates the transfer of online product back to the distribution center.
- Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store.
Communication + Relationships
- Shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed.
- Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
- Sets an efficient pace to establish and maintain omni-channel standards and fill rate goals.
QUALIFICATIONS
- Ability to work flexible hours to meet the needs of the store omni channel demand (including mornings and weekends).
- Proven track record in leading operational processes and achieving measurable results.
- Eagerness to learn and grow within the organization.
Wage Transparency: To view information related to various province-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.
Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
