Address
Form of work
Salary- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
- Private company, corporation or industry
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Own transportation
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Accurate
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Long-term care insurance
- Tax-Free Savings Account (TFSA)
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
