Address
Form of work
SalaryOverview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Computer programming/programmer, general
- Computer science
- Network and system administration/administrator
Experience
2 years to less than 3 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
