Vancouver Passenger Services Agent

Competition #: 4N24-028

Wage: $21.00 (or commensurate with experience)

Hours of Work: Seasonal Part-Time/Full-Time could lead to permanent

Location: Richmond, B.C. (Vancouver International Airport YVR)

Air North, Yukon’s Airline is composed of a team of professional and highly energetic people from around the world. We aspire to be the leading Airline of choice when traveling to or from the Yukon. We are looking for experienced, highly motivated, and talented people who are interested in a unique challenge and opportunity to contribute to the success of our Airline

Duties include, but are not limited to: performing check-in functions by generating passenger reservations and boarding cards; lifting and moving baggage on to the belt or from the carousel; announcing flight arrivals, departures, and boarding information over the public-address system; operating the passenger loading jet-way bridge and motorized carts; assisting passengers with boarding and disembarking the aircraft, and answer customer service questions and complaint resolutions, including cancelled or missed flights, determining alternative flight options and changing or rebooking reservations.

Would you describe yourself as having:

· Exceptional communication skills, both verbal and written

· Effective conflict resolution skills

· Effective problem solving ability

· Exceptional organizational and time management skills

· Ability to work independently and alongside varying ground handling teams

· Basic accounting skills and/or experience processing payments

· Detail-oriented skills with a high level of accuracy

· Computer proficiency with MS Word, Excel and databases

· A passion for providing outstanding customer service

· Flexible and adaptable – able to work shift work, weekends, holidays and irregular operations

· A passion for providing outstanding customer service

Qualifications/Conditions of Employment:

· Grade 12 High School Diploma or equivalent

· Must be able to obtain and retain a Transport Canada Airport Restricted Area Identification Card (RAIC)

· Must successfully complete an initial training program

· Be physically fit (able to lift up to 70 pounds repetitively)

· Ability to perform all duties under stressful conditions beyond the employee’s control

· Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

· Must be available to work shift work, split shifts, weekends and holidays

· Second language considered an asset (Spanish, Japanese, French etc.)

How to Apply:

Quoting competition #4N24-028, please submit your resume and cover letter to the Human Resources Department:

We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications, we receive, only qualified candidates selected for an interview will be contacted.

Air North is committed to employment equity and welcomes applications from diverse and underrepresented groups. If you require assistance and/or a reasonable accommodation during the application or recruiting process, please contact HR.

Air North, Yukon's Airline has been serving Yukoners for over 40 years. We offer competitive wages, an attractive benefits package including great travel perks, and an enriching work environment for our 450+ employees.

Job Types: Full-time, Part-time, Seasonal

Salary: From $21.00 per hour

Expected hours: 20 – 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person