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SalaryVerafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management and Information Sharing. Our rapid growth and continuing success mean we have an opening for an experienced Customer Support Specialist to join our team.
Keeping our customers happy is one of our top priorities! The Help Desk team is responsible for providing troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Specialists are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime (which kind of makes you a superhero!)
We are seeking candidates in the NST time zone.
Keeping our customers happy is one of our top priorities! The Help Desk team is responsible for providing troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Specialists are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime (which kind of makes you a superhero!)
We are seeking candidates in the NST time zone.
Role Responsibilities
- Handle inbound customer requests for application education and solve
- Identify, research, and resolve potential application issues in a prompt and accurate manner
- Work multi-functionally with the Help Desk team and internal partners to develop innovative solutions and implement standard processes that meet our customers’ needs
- Document and supervise customer communications in Salesforce to the ensure timely resolution of potential issues and/or application education requests
- Participate in product training sessions, team meetings, skills training, and professional development sessions
Essential Skills & Qualifications:
- Outstanding Customer Support skills gained through 3+ years of relevant previous experience
- Ability to effectively organize, prioritize, and advance customer issues
- Confident, articulate, and professional communication abilities
- Adaptable to quickly to changing priorities
- Ability to communicate technical language in non-technical terms
- Proven ability to investigate and solve technical issues
- A strong desire to help others is required
- Banking or credit union experience (while not a requirement) is an asset
What does success look like in this role?
- Consistently bringing new ideas to the team and working on process improvements (doing the things that others want to replicate)
- Organized and working cross functionally with other teams, able to multi-task and prioritize efficiently
- You have a 'Customer first' attitude - always putting the customer's needs first!
What are the growth opportunities for this role?
- You could become the lead of a team, or the subject matter expert of your current team
- Your product knowledge and ability to work with peers will give you the opportunity to work cross-functionally within Verafin and explore new areas of the business
This role will close at 5:00 pm NST on January 19th, 2024
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
