Waste Collection & Diversion Patroller

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging applications from
all qualified individuals

Our organization is committed to providing persons with disabilities with equal opportunities and standards of goods and services, and
we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require disability related accommodation to participate
in the recruitment process, please advise the Human Resources department as soon as possible. Accommodation may be provided in

all steps of the hiring process. Any questions regarding this posting should be directed to the Human Resources Department.

The District Municipality of Muskoka is currently recruiting for a
Waste Collection & Diversion Patroller
The District

Muskoka is a great place to live and play, and the District is a four-season municipality passionate about
protecting, servicing and caring for this community. We have opportunities that will allow you to learn, grow and
build your career amongst other ambitious leaders and innovators. We offer a competitive compensation
package and are committed to promoting diversity, accessibility and inclusion.

The Opportunity

The Waste Collection & Diversion Patroller is responsible for the quality control of Waste Collection programs
and service delivery associated with garbage and divertible materials (such as blue box recycling and
organics) and large article collection in the District of Muskoka. Quality control will be assessed through
conducting on-going, on-site inspections of collection contractors, monitoring daily operations, and conducting
audits to ensure compliance with related contracts and the District’s waste by-laws.

What you will do: What you will need:
• Responsible for the field (on-road) monitoring of

contract compliance for waste and divertible material
(such as blue box recycling, organics and leaf and
yard waste) collections as outlined in the District’s
collection contract(s) (curbside, remote bin sites,
Lakeside Collection, etc.).

• Assist in the oversight and monitoring of District

recycling transfer, haulage and processing
operations as per the terms and conditions of related
contract(s), ensuring that service is delivered in
compliance with the contract(s) and materials are
managed in an efficient and responsible manner.

• Provide latest on-road collections information to the

appropriate Solid Waste Management team
members and, working together, collectively ensure
timely and accurate responses to customer service
inquiries and service-related complaints pertaining to
curbside and bin site Waste Collection.

• Two (2) year community college diploma in

Waste Management or Environmental
Sciences, or equivalent education and related
experience.

• Two (2) years’ experience in a related or

similar job, including contract administration,
residential Waste Collection, and waste
auditing.

• Strong knowledge of waste management

practices with emphasis on curbside waste
collection, Waste Collection vehicles,
customer service, and municipal waste by-
law enforcement.

For a full outline of the responsibilities
and requirements, please review the next
page.

What we are offering

This is a Permanent Full-time opportunity at the District. The hourly compensation range for this role is
$27.55 to $30.00 based on a 40-hour work week. The District is also proud to offer the following to our

permanent employees:

The Next Step

If you have the necessary skills, experience and qualifications, and can support our vision and
values (RISE: Respect, Innovation, Service and Equity)

This posting closes on Wednesday, March 20, 2024 @ 12:00 p.m.

Visit our careers page for other opportunities.

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging applications from
all qualified individuals

Our organization is committed to providing persons with disabilities with equal opportunities and standards of goods and services, and
we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require disability related accommodation to participate
in the recruitment process, please advise the Human Resources department as soon as possible. Accommodation may be provided in

all steps of the hiring process. Any questions regarding this posting should be directed to the Human Resources Department.

JOB DESCRIPTION

Waste Collection & Diversion
Patroller

Department: Engineering & Public Works Reports to:
Manager, Waste

Collections & Diversion
Effective

Date: February 2021 Supersedes: NEW

Classification: CUPE Outside, Class 5

Job
Evaluation

Date:
February 2021 (pre-

evaluation)

POSITION SUMMARY:
This job is responsible for the quality control of Waste Collection programs and service delivery associated with
garbage and divertible materials (such as blue box recycling and organics) and large article collection in the
District of Muskoka. Quality control will be assessed through conducting on-going, on-site inspections of collection
contractors, monitoring daily operations, and conducting audits to ensure compliance with related contracts and
the District’s waste by-laws.

DUTIES & RESPONSIBILITIES (not limited to):

• Responsible for the field (on-road) monitoring of contract compliance for waste and divertible material (such

as blue box recycling, organics and leaf and yard waste) collections as outlined in the District’s collection
contract(s) (curbside, remote bin sites, Lakeside Collection, etc.).

• Assist in the oversight and monitoring of District recycling transfer, haulage and processing operations as per

the terms and conditions of related contract(s), ensuring that service is delivered in compliance with the
contract(s) and materials are managed in an efficient and responsible manner.

• Provide latest on-road collections information to the appropriate Solid Waste Management team members

and, working together, collectively ensure timely and accurate responses to customer service inquiries and
service-related complaints pertaining to curbside and bin site Waste Collection.

• Conduct waste audits for curbside set-outs to gauge residential program participation rates.
• Conduct curbside collection truck audits to gauge contamination rates, in accordance with the contract.
• Organize and oversee audits at the District’s contacted Materials Recovery Facility (MRF) to ensure

limited to) new or modified collection routes, usage of various collection trucks and equipment, mitigation
measures for winter collections, locations for curbside receptacles and common collection points, etc.

• Oversee large item collection events, including reviewing and providing feedback on procurement documents,

arranging details with the contracted service provider(s), on-site monitoring of events, and communicating with
the public.

• Ensure that residential set-outs are in compliance with waste management by-laws, reporting issues to by-law

enforcement and/ or management.

• Perform on-site inspections to determine eligibility for District provision of waste services and applicable

service limits (such as multi-unit residential locations, new subdivisions, commercial businesses,
seasonal/private roads, etc.).

• Supporting the District By-law Officer, act as a municipal law enforcement officer for all by-laws passed by the

District of Muskoka in accordance with the District’s by-law appointing Municipal Law Enforcement Officers.

• Educate residents of non-compliance issues, prepare non-compliance letters, track and report issues, etc. and

serve as an on-road ambassador for the District’s waste management and diversion programs.

• Provide input into the development of waste management policies, procedures and by-laws and, in addition,

support procurement of waste management collection contracts.

• Prepare reports, compile statistical information, and support creation of waste management mapping, as

required.

• Work safely and in compliance with relevant statutes and regulations and within the safe work procedures and

directives as established by the District.

• Related duties, as assigned.
  

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging applications from
all qualified individuals

Our organization is committed to providing persons with disabilities with equal opportunities and standards of goods and services, and
we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require disability related accommodation to participate
in the recruitment process, please advise the Human Resources department as soon as possible. Accommodation may be provided in

all steps of the hiring process. Any questions regarding this posting should be directed to the Human Resources Department.

MINIMUM EDUCATION, EXPERIENCE & QUALIFICATIONS:

• Two (2) year community college diploma in Waste Management or Environmental Sciences, or equivalent

education and related experience.

• Two (2) years’ experience in a related or similar job, including contract administration, residential waste

collection, and waste auditing.

• Strong knowledge of waste management practices with emphasis on curbside Waste Collection, waste

collection vehicles, customer service, and municipal waste by-law enforcement.

• Good interpersonal, communication, relationship building and customer service skills including the ability to be

tactful in a variety of situations and when dealing with an array of individuals.

• Astute conflict resolution skills, providing the necessary skills to address issues with contractor non-

compliance.

• Demonstrated ability to effectively utilize relevant Waste Collections software applications, including Customer

Relation Management (CRM) software (such as TRUX) and Automatic Vehicle Location (AVL)/Global
Positioning System (GPS) route management software (such as GeoHub).

• Ability to exercise a high level of independence, however, must be able to work effectively in a team and

interact with others.

• Valid Ontario Class “G” driver’s license, free of serious offences under the Highway Traffic Act.