AddressReq Id: 416678
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada's Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Bell Mobility's Client Solutions Representative team is a dynamic department within the overall Wireless Client Care team. They spearhead the management of email and phone interactions for our Wireless White Glove Enterprise account base with a strategic partnership with Sales, which included account maintenance, expert consultant on billing matters and self-service applications.
They are responsible for providing exceptional client experience to our Enterprise clients dealing directly with corporate key contacts.
Le représentant solutions clients est chargé de fournir une expérience client exceptionnelle à nos clients Grandes Entreprises en traitant les demandes directement avec les contacts clés de l'entreprise.
Key Responsibilities:- Lead the execution of diverse online and offline tasks
- Proactively navigate clients towards adopting our self-service applications
- Foster and solidify relationships with designated customers to enhance customer loyalty and satisfaction
- Process account provisioning and coordinate completion of orders
- Coordination account or user updates such as but not limited device changes , user name changes , number changes
- Subject Matter Expert of all billing inquiries
- Complete adjustments such as rerates, account transfers and splits, package changes and feature changes
- Comprehensive knowledge of wireless billing systems (NM1 - Amdocs / Corporate Self Serve); essential for efficient and accurate operations
- Proficiency in all Bell Mobility Corporate price plans, enabling effective client advising and problem solving
- Exceptional organizational and prioritization skills, critical in managing multiple tasks and ensuring smooth workflow
- Profound understanding of internal Bell Mobility corporate processes and the Corporate Self Serve Tool
- Working knowledge of Excel and Word
- Knowledge of English and French required (read, spoken, written):In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Minimum 12 month experience or equivalent
- Working knowledge of SmartPath, Salesforce, NCMS2
- Good knowledge of corporate policies and procedures
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Dorval || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 02/24/2024
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, QC, Dorval
Bell, one of Canada's Top 100 Employers.
