Account Manager I

Some of what you will do:

The Account Manager I (AM) is responsible for developing relationships, retaining, and penetrating sales in existing locations of assigned (primarily mid-market) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo) , Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Managers also develops business by driving increased compliance across their entire portfolio.

Specifically, You Will:

Selling Activity: 70-80%

• Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.
• Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).
• Identifies and builds relationships with customers, in order to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
• Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.
• Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.
• Coordinates account servicing and fulfillment with support from Customer Service.
• Introduce, promotes and educates customers on Staples Professional’s growth categories.
• Introduces Growth Category Specialists with key contacts/influencers where applicable.
• Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.
• Ensures all customer activity and data is updated and maintained within the CRM.
• Achieves sales and profitability targets.

Collaborate with peers, specialists, vendors and internal departments: 10-20%

• Work in collaboration across the business to solve customer issues and business opportunities.
• Work in partnership with business development team on acquisition business
• Attend ongoing training and education sessions to enhance product, industry and systems/process knowledge.
• Provide feedback internally on customer insights, trends, feedback to help guide the business and resolve customer issues.

Some of what you need:

• Completion of college/university.
• Strong relationship building skills.
• Effective communication both verbal and written.
• Self-starter, results oriented.
• Problem solving.
• Negotiation skills and the ability to interact with tact and diplomacy.
• Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
• Detail oriented, strong follow up and follow through
• Sales or Account Management experience preferred.
• Experience working with a CRM tool such as SFDC, preferred.
• Strong understanding of sales processes and working in a team sales environment

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

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