Account Representative

Laurus is hiring two (2) dynamic Account Representatives to close leads and reduce cancellations from January to August. Successful candidates will nurture relationships with families through follow-up calls from September to December, gathering feedback and building excitement for our 2025 camp sessions!

Responsibilities

1. Lead Conversion (January-August):

• Execute effective lead nurturing strategies to convert potential camp attendees into confirmed registrations.
• Employ various communication channels (phone, email, and possibly virtual meetings) to establish rapport and address inquiries, ensuring a high conversion rate.
• Work closely with the marketing team to understand lead sources and tailor communication accordingly.

2. Cancellation Prevention (July-August):

• Implement proactive measures to minimize cancellations during the critical period leading up to the camp season.
• Engage with parents and address concerns, providing additional information about the camp and its benefits to reinforce their commitment.

3. Feedback and Relationship Building (September-December):

• Conduct follow-up calls with families who have participated in previous camps, gathering valuable feedback on their experience.
• Maintain a customer relationship management (CRM) system to track interactions, preferences, and feedback.
• Utilize feedback to make necessary improvements and adjustments to enhance the camp experience.
• Keep families warm and engaged by providing updates on upcoming camp activities, early bird registration incentives, and other relevant information for the 2025 season.

4. Reporting and Analysis:

• Generate regular reports on lead conversion rates, cancellation rates, and feedback received.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance enrollment strategies.

Qualifications:

• Proven experience in sales, enrollment, or customer service roles.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational and time-management abilities.
• Familiarity with CRM systems and proficiency in basic computer applications.
• Passion for working with families and creating positive camp experiences.

Compensation:

• Base annual salary: $45,000 - $50,000
• Commission: 2% on closed leads.

If you are enthusiastic, results-driven, and thrive in a dynamic environment, we invite you to apply and contribute to the success of our camp programs!

This is a remote role based in Montreal, QC.

Job Types: Full-time, Commission

Salary: $45,000.00-$50,000.00 per year

Supplemental pay types:

• Commission pay

Work Location: Remote