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Job Description
What is the opportunity?
As an Account Service Representative, you will be responsible for receiving incoming Armoured Car Carrier (ACC) and outgoing ACC deliveries and shipments. Preparing of client, and branch cash orders for deliveries while adhering to custody policies, with strong attention to detail in a high-volume capacity. Completing additional administrative tasks, (ie. ACC dock times, ACC Performance reporting, satchel control, client mail outs/parcels, etc.) This role is not sales oriented. Hours of operation are Monday through Friday, from 6:00 AM - 5:00 PM CST.
What will you do?
- Provide consistent service within established client service commitments within cash currency operations department.
- Ensure all documents are examined for completeness and accuracy and take appropriate steps for any corrections needed.
- Identify and recommend solutions to recurring errors to Team Leader
- Employees understand and accept changes as it relates to their role and commitment to client fulfillment.
- Exercise due diligence in following operational risk policies, procedures, standards and guidelines.
- Ensures all authorities (SECAF, Delegated Authorities, Anti-Money Laundering, Systems access, etc.) are adhered to, reviewed and understood.
- Employees take personal responsibility for high achievement; actively participates in coaching opportunities to improve their individual and team contribution.
What do you need to succeed?
Must have:
- Ability to lift 50+ pounds, be able to stand for the entire shift & be able to work in a physically strenuous environment.
- Flexibility to work 5 days a week; variety of shifts between 6:00 AM - 5:00 PM CST.
- Ability to work on tight timelines and high volumes of work in production environment.
- Strong attention to detail.
- Team oriented mindset.
Nice-to-have:
- Cash handling experience
- Achievement motivation
- Computer skills
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Hybrid
#LI-POST
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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