Client Service Representative - Airline

Responsibilities

Tasks

• Maintain work records and logs
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Clerical duties (i.e. faxing, filing, photocopying)
• Make, cancel and change flight reservations
• Prepare and issue tickets and receipts
• Process money, cheques and credit/debit card payments
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Spreadsheet
• Word processing software
• Internet

Additional information

Security and safety

• Airport security clearance
• Driver's validity licence check

Transportation/travel information

• Valid driver's licence

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Organized
• Reliability
• Team player
• Ability to multitask

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gratuities

Long term benefits

• Group insurance benefits
• Life insurance
• Maternity and parental benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Team building opportunities