Client Services Representative

Client Services Representative

CL3 Clerk 3

Regular/full-time

Health, Seniors and Long Term Care

Non-insured Benefits, Insurance

Winnipeg MB

Advertisement Number: 42087

Salary(s): CL3 $43,557.00 - $49,968.00 per year

Closing Date: March 25, 2024

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect until exhausted.

The Non-Insured Benefits Branch is looking for qualified candidates to fill multiple Client Services Representative positions. The branch manages and administers sustainable drug programs for eligible Manitobans under various programs such as Pharmacare, Palliative Care Drug Access Program, Home Cancer Drug Program, and drug plan benefits for employment and income participants, and residents of personal care homes. Non-Insured Benefits is also responsible for strategic and system-wide policy development and issue analysis related to drug management and utilization.
The Manitoba Government has a comprehensive benefit package which includes extended health care, health spending account, dental care, vision care, long-term disability insurance, group life insurance, maternity/paternity leave, family-related leave, and a defined pension plan (some pension plans allow for portability between the Civil Service Superannuation Board and employers).
Only those who submit the application form and resume will be considered. Complete the application form at the link below or contact Human Resource Services under “Apply Now” to request a copy of the application form. The selection board will rely only on information provided in the application form and resume to determine whether a candidate will be invited for further assessment.
Click here to access the application form

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide and maintain a satisfactory Criminal Record Check.
• Must be willing to work weekends, evenings, and holidays as required.

Qualifications:
Essential:

• Post-secondary education in Pharmacy Assistant, or related education with experience in a pharmacy setting. A combination of relevant education, and experience may be considered.
• Experience performing administrative or clerical tasks including data entry and answering phones.
• Experience working with the public managing client expectations and providing customer service to a diverse clientele preferably in a healthcare setting.
• Strong analytical and problem solving skills.
• Strong accuracy and attention to detail.
• Strong organizational and time management skills.
• Ability to work independently and demonstrate a high level of initiative.
• Effective verbal communication skills to clearly and professionally communicate with internal and external stakeholders.
• Effective written communication skills, to present ideas and information clearly and concisely.
• Strong interpersonal skills to build and maintain positive working relationships with internal and external stakeholders.
• Proficient use of Microsoft Word, and Outlook or equivalent programs.

• Knowledge of the Prescription Drug Cost Assistance Act as well as the Prescription Drugs Payment of Benefits Regulation, Specified Drugs Regulation and Manitoba Drug Interchangeability Formulary.

Duties:
The Client Service Representative processes claims and responds to diverse and complex inquires by phone regarding the benefits and programs offered by the Non-Insured Benefits Branch. The incumbent requires extensive knowledge of all non-insured benefits programs, policies, and administrative procedures. Superior customer service skills are required.

Apply to:

Only those who submit the application form and resume will be considered. Complete the application form at the link below or contact Human Resource Services under “Apply Now” to request a copy of the application form. The selection board will rely only on information provided in the application form and resume to determine whether a candidate will be invited for further assessment. Note: You are not required to submit a cover letter, but may be asked to submit references or other documentation at a later point if invited for further consideration.
Click here to access the application form

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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