AddressRed Nucleus is hiring an Account Supervisor to join our global team! This role is hybrid based out of our Toronto, Canada office.
Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 700 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".
How You Will Contribute
In this position, you will be working with our Medical Communications, Canada team. For more information, please visit MedComms | Red Nucleus.
As an essential part of the Client Services team, the Account Supervisor will manage the day-to-day client relationship and oversee development and timely implementation of tactics to ensure high client satisfaction. The Account Supervisor will serve as a liaison between the client and agency operations to foster and strengthen the client partnership. The Account Supervisor will articulate the client’s vision of every project and ensure good alignment of project deliverables to objectives, strategies, and metrics.
- Serve as day-to-day client contact and deliver consistent high-level client service
- Acquire and maintain up-to-date knowledge of each client’s business, market, products, therapeutic and clinical information as well as industry trends to provide effective counsel and project direction
- Communicate the client’s needs and provide appropriate direction to the internal team
- Work with internal teams to ensure client initiatives are implemented with strategic intent, delivered on time and within budget allocations
- Lead client presentations and update meetings and follow up with correspondence to ensure clear communication on status, milestones, financials and next steps
- Develop and manage project briefs/scoping guides, scopes of work, change orders, status reports, budget control reports and other client documentation
- Review deliverables to ensure alignment to client objectives, feedback/direction has been incorporated, and tactics comply with all regulatory guidance and client processes as applicable
- Supervise the medical/regulatory/legal review process for all client deliverables
- Develop project plans in collaboration with project management and effectively prioritize project deliverables for the internal team
- Communicate effectively both internally and externally to set and manage expectations
- Effectively plan and organize the work for you and the team – handling multiple projects efficiently, effectively and productively
- Actively monitor project finances and manage overall account profitability
- Know when to manage problems independently (while keeping the Account Director informed on all activities)
- Assist senior account management in the development of account plans that support forecast objectives and business development
- Identify any potential organic business opportunities as they arise and participate in business development opportunities as needed
About You
- University degree, preferably in Science or Business
- +4 years of client service experience in an agency (or equal) setting
- Proven track record of building and sustaining client relationships and managing digital media projects to a successful conclusion
- A deep undestanding and passion for the health care industry
- A track record of delivering projects on time and on budget while maintaining client and team relationships
- Exceptional communication, presentation and interpersonal skills
- Excellent conflict resolution skills, and proven ability to negotiate a positive outcome for all parties
- Ability to quickly adapt to and learn new technologies and environments
- Outstanding meeting and time management skills
- Proven track record in managing several projects at once while dealing with competing priorities to correctly identify and prioritize critical organizational tasks
- Ability to travel to clients and attend a variety of client and professional functions
What You Will Enjoy at Red Nucleus
- Competitive pay, incentives, retirement, and income security programs
- Comprehensive benefits and wellness programs focused on healthy lifestyles
- Generous paid time off (PTO, volunteer time, year-end break, etc), employee assistance programs and flexible work arrangements
- Performance driven environment including professional development and transfer opportunities
- People first culture fostering self expression, diversity, and a growth mindset
- Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees
- Support of the community organizations you are passionate about
- Ongoing programs and events designed to bring our global team together
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
To learn more about working at Red Nucleus, please visit Careers | Red Nucleus
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