Administrative Assistant (Client Facing)

Company Description:

Studio Y Creations has been an innovator and leader in the theming and display industry for 30 successful years. We are considered among the best companies in the world for designing and manufacturing three-dimensional displays. There are two companies under the SYC umbrella:

http://www.studioycreations.com/

http://www.idskids.com/ <- Our most up to date work

While working at SYC you will enjoy:

• A highly collaborative company who fully embraces their culture of Casual Intensity while still having FUN!
• Check this out....https://www.youtube.com/watch?v=-_xoatNBnhs
• A company that provides autonomy the minute you can start demonstrating solid results
• An ongoing opportunity for development and growth – your only limitation is your desire to succeed!
• A comprehensive benefit plan after completion of the probationary period
• Fun perks, like team building activities, a courtesy Snack Shack, monthly staff lunches and peer lead initiatives like High Fives and employee of the month.
• Recently renovated, lively, open and fun workspace
• Flex and sick days after completion of the probationary period

As an Administrative Assistant (client facing), you are responsible for providing the highest possible standards when completing assigned tasks. Always pleasant and courteous, you will prioritize answering requests appropriately and efficiently, responding to enquiries, and assisting team members, clients and stakeholders with their questions.

Role and Responsibilities

• Coordinate between the production team and clients, ensuring seamless communication.
• Monitor and ensure clients meet critical milestones, providing support as needed.
• Deliver bi-weekly updates to clients, keeping them informed during the fabrication process.
• Coordinate shipment and installation schedules with clients and the installation team.
• Schedule timely shipments and installations, ensuring alignment with project schedules and client expectations.
• Organize and maintain production schedules using Tom's Planner and Trello software.
• Prepare Mark Up’s/Scope of Work documents for various jobs.
• Adhere to company policies, practices, and processes.
• Commit to continuous learning for professional growth

Depending on the workload, the candidate may be entrusted with carrying out tasks for one or many individuals within a department, and cross-department work as requested. The tasks performed vary greatly depending on who they assist; some tasks will be, support for reception with answering the phone and support for production with scope of work (markup) documents.

Key Competencies

• Verbal and written communication skills.
• Strong multitasking abilities, with a focus on prioritization.
• Attention to detail and effective problem-solving skills.
• Excellent planning and organizational skills
• Motivation to learn new skills and adapt to dynamic responsibilities.
• Strong time management skills in a fast-paced environment

Proficiencies

• Proficiency in Adobe InDesign, Photoshop. (helpful to have)
• Expertise in Microsoft Word, Excel, and Outlook. (required)
• Familiarity with Tom's Planner and Trello or a similar project management software (helpful to have)

Requirements

High School Diploma

At least one year of administrative experience

Job Type: Full-time

Salary: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift

Experience:

• Administrative: 3 years (preferred)
• Customer relationship management: 3 years (preferred)

Work Location: In person