Admissions Supervisor

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com

Be part of the work that’s changing lives.

Job Function and Duties:

• Manage, support, and train Admissions Coordinators to achieve performance goals.

• Conduct 1-on-1s with team members to provide feedback, coaching, and support.
• Conduct group sales training sessions to ensure team members are equipped with the necessary skills and knowledge.
• Manage shifting and scheduling of admissions coordinators to ensure adequate coverage.
• Lead the hiring process for new admissions coordinators, including sourcing candidates, conducting interviews, and making hiring decisions.
• Provide team management, including performance evaluations, goal setting, and professional development opportunities.

• Monitoring calls to improve the quality, minimizing errors, and tracking operative performance.
• Provides product / service information to Admissions Coordinators by answering questions and offering assistance to improve customer interactions.
• Improves quality of caller experience by recommending process or training changes to call centre leadership.
• Attentiveness to and intervene on any phone call quality assurance issues that are observed.
• Handling escalated complicated caller questions or complaints.
• Assist operations department with Admissions process, form, system, and other improvement initiatives.
• Facilitate the intake department with scheduling and documentation prior to patient admission.
• Assist with partial and fully funded admission planning and logistics.
• Patient booking and waitlist management.
• Other duties as assigned.

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through LifeWorks
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Remote or hybrid work models for eligible employees
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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