Address
Form of workADMN O 21R - Practice Consultant
Position Classification
Administrative Officer R21
Union
GEU
Work Options
Hybrid
Location
Campbell River, BC V9W 6Y7 CA
Chilliwack, BC V4Z 1A7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Ganges, BC V8K 2N8 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$67,728.87 - $77,012.22 annually
Close Date
1/11/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Citizens' Services
Ministry Branch / Division
Service BC, Service Delivery Development & Innovation
Job Summary
Bring your service excellence to this exciting role
Service BC is an organization of over 500 employees working in 65 communities performing 1000s of service transactions for citizens and businesses every day. Each of these interactions is an opportunity to build or erode public trust and confidence in government. Service Practice and Policy (SPP) is an integrated team dedicated to guiding and supporting the professional practice of service across the Division. Through policy, standards, practices, learning, research and tools SPP supports the continuous improvement of public-facing services.
The Practice Consultant is a part of an integrated team dedicated to the continuous professionalization of the Division's practice of service. Consultants may serve a number of service areas and/or service channels and will be asked to respond to the concerns and needs of Customer Service Representatives, Managers and Directors. The Practice Consultant is responsible and accountable for providing practice advice that will ultimately affect decisions and actions. This includes decisions and actions that can affect citizen's eligibility for accessing government services and incidents related to health and safety in Service Centres.
Job Requirements:
- Degree in Human Resources, Adult Education, Public Administration, Business Administration or other related field and two (2) or more years *related experience; OR,
- Diploma Human Resources, Adult Education, Public Administration, Business Administration or other related field in a related field and three (3) years *related experience; OR,
- An equivalent combination of education and experience may be considered.
*Related experience in each of the following:
- Experience conducting research and developing recommendations for management.
- Experience conducting stakeholder/client consultations.
- Experience analyzing client service, business processes and/or workflows.
- Experience eliciting and documenting requirements, plans, processes, and creating documentation (e.g., standards, manuals, etc.).
- Experience developing and facilitating training.
- Experience working in, and with multi-disciplinary groups of service professionals.
- Experience in a client/customer service environment.
- Experience with and proficient in Microsoft Office Suite, including Word, PowerPoint, Outlook and Excel.
Preference may be given to applicants with:
- Experience with data analysis.
- Experience working in a public sector service delivery organization.
Proviso:
- Occasional travel may be required within the service area.
For questions regarding this position, please contact Kessiah.Johnstone@gov.bc.ca .
About this Position:
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.
This position can be based in any Service BC office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services
Additional Information
