Address
Form of workADMN O 24R - Supervisor, Prevention and Compliance
Position Classification
Administrative Officer R24
Union
GEU
Work Options
Hybrid
Location
Burnaby, BC V3J 1N3 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Prince George, BC V2N4P7 CA
Surrey, BC V4P 1M5 CA
Victoria, BC V9B 6X2 CA
Salary Range
As of April 7, 2024 $76,071.18- $86,658.48 annually
Close Date
4/8/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction
Ministry Branch / Division
SDD
Job Summary
Bring your leadership in office administration to this fast-paced role. Share your high-level administrative skills to support the citizens of British Columbia.
The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province's prosperity, with a vision to participate fully in their community and to reach their full potential.
The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive and accessible to all British Columbians who need our support.
The Prevention and Loss Management Services Branch is responsible for promoting assurance in the integrity of, and public confidence in, the administration of the BC Employment and Assistance (BCEA) Program.
The Supervisor, Prevention and Compliance leads a team delivering services that focus on prevention, compliance, and service quality.
Job Requirements:
Required Education and Experience
- Post-secondary degree in social sciences or related field (e.g. law, criminology) and a minimum of one year of experience in all of the following areas; or an equivalent combination of education and experience may be considered.
Related Experience:
- Supervising staff who deliver customer service in a high volume, rapidly changing and virtual/hybrid work environment (in- person, via virtual technologies or over the telephone).
- Supervising employees, including recruitment, managing, and evaluating employee performance.
- Providing services to clients from diverse backgrounds, including but not limited to, clients from various ethnic and cultural backgrounds, clients with mental health issues and/or physical disabilities or other barriers, clients with substance use issues and individuals who may be in crisis, displaying frustration, anger or acting out in an abusive manner.
- Planning, directing, and monitoring the accuracy of payments and appropriate use of the monetary resources of an organization.
- Delivering programs and services requiring an assessment of eligibility and, applying rules, regulations and/or legislation.
- Developing and implementing strategies and plans to meet performance measures and organizational goals or objectives.
Preference may be given to applicants with the following:
- Experience in a loss management setting.
- Experience leading change while working in a fast-paced environment with competing priorities.
- Experience interpreting performance metrics, then developing and implementing plans to optimize service delivery performance.
- Experience supervising in a Collective Bargaining environment.
- Experience overseeing large-scale projects, or project components.
For questions regarding this position, please contact SDSI.OPSSupport.Hiring@gov.bc.ca .
About this Position:
Flexible work options are available, this position may be able to work up to 4 days at home per week subject to an approved Telework Agreement.This position may also be offered a modified work week schedule.
This position can be based out of any of the locations listed above.
An eligibility list may be established for future temporary and/or permanent vacancies and will be used exclusively by the Prevention and Loss Management Services Branch. Successful applicants would be required to physically work in one of the locations posted and would not be eligible to be placed elsewhere in the province by virtue of this competition.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.Your questionnaire responses will be used for initial shortlisting purposes.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services, Social Services
