Application And Support Technician

Application and Support Technician(On-Site)

If you are looking for an exciting and challenging career in a company that values its people, then we invite you to consider joining our team. We are hiring an Application and Support Technician. This role is designed to be a support for our external IT Service Providers, manage the firm’s equipment inventory and provide minor technical troubleshooting. The qualified candidate will have a comprehensive understanding of computer equipment setup and functionality. The position requires adaptability, strong time-management skills, along with the ability to work collaboratively. This role is required to work on-site in our Kamloops office, this is not a remote position.

Duties & Responsibilities

• Troubleshooting of basic computer issues and other equipment maintenance
• Maintains and updates the Firm’s equipment inventory
• Setting up computers and other related equipment for lawyers and staff, including new hires
• Reviewing new user profiles and access to applications, software, and printers
• Reviewing IT equipment needs for the office
• Researching and ordering IT related supplies
• Liaising with our IT Service Provider to answer help desk questions related to software, computers, printers, Wi-Fi, and other equipment.
• Managing all Multi-function Printers
• Managing disbursement tracking systems
• Onboarding new users
• Assist in the planning and execution of IT projects, including system upgrades and rollouts.
• Escalate unresolved issues or complex issues and ensure timely resolution
• Stay up to date with the latest technology trends and provide recommendations as necessary
• Arranging disposal of defective equipment i.e., printers, scanners, computers
• Other duties as required

Requirements & Qualifications

• Minimum two years of recent, related experience working in an IT service capacity, supplemented by certificate or program completion in information systems; or an equivalent combination of training and experience
• Familiarity and understanding of the functions of computer hardware and software
• Proficient in Windows platforms
• Excellent interpersonal skills
• Sound analytical thinking and problem-solving skills with a strong attention to detail
• Strong time-management skills and ability to work productively with minimal supervision
• Ability to communicate clearly and effectively with internal and external contacts
• Champions positive working relationships
• Ability to carry up to 50lbs

Perks & Benefits

• Competitive Compensation
• Health Benefits: extended health, dental, vision, and life insurance
• Paid Time Off: vacation and sick days
• Corporate Culture: annual summer and year-end party, lunch time festivities, and many other social events

What We Offer

• Diversity and Inclusion: Fulton strives to create a workplace where all employees feel comfortable being themselves and where they have equal opportunity to fulfill their potential.
• Growth & Development: We proudly grow our people and promote from within the organization.
• A fun and collaborative work environment.

Status: Permanent, Full-time

Schedule: Monday to Friday, 8:30 am to 4:30 pm. 35 hours per week.

To apply for this exciting opportunity please email your cover letter and resume to Kait Methot, HR Manager. Please visit our website to learn more about Fulton www.fultonco.com

Job Type: Full-time

Salary: $44,000.00-$56,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Work Location: In person