AddressDescription
About The Role
As the Application & Implementation Specialist, you will be responsible for configuration changes, release management, implementation of new features, products and services, and ongoing support for a number of applications within the Bank. This position will handle Tier 2/3 incoming support requests, work with internal teams and third-party vendors to ensure resolution of requests as per agreed service levels and provide timely escalations when applicable. This is a permanent full-time opportunity. Candidates from all Canadian regions will be considered, with preference given to those able to work out of our Saskatoon, Saskatchewan office, which is located on First Nations land.
About You
You are technically savvy and can quickly learn and master new application software. You have a strong understanding of implementing business applications; experience using core banking systems with a preference of Fiserv DNA and digital banking systems with a preference of Member Direct/Forge. Curious, quick learner who can research and provide support for software and system issues.
You must have:
A Bachelors in Computer Science, Information Technology or related field
Four (4) years of experience in financial services industry or four (4) years of experience in IT in a similar role
Demonstrated experience implementing and supporting business applications
You possess strong interpersonal and communication skills and are able to build professional business relationships in and outside the Bank
You possess a strong commitment to customer satisfaction and teamwork
Acceptable criminal record and credit checks
