Address
Form of work
SalaryOverview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
3 years to less than 5 years
Work setting
- Office building
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Internet
- Desktop applications
- Software development
Additional information
Transportation/travel information
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Sitting
Personal suitability
- Excellent oral communication
- Organized
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
