Appointments Clerk

Summary of Duties

• Schedules patients for a variety of medical imaging procedures and exams.

• Performs telephone and reception duties at primary public and workroom locations.

• Greets, receives, instructs and directs patients, relatives, visitors and hospital staff.

• Obtains primary patient demographics, OHN or third party billing information from patients as required

• Follows-up with scheduling contacts, nursing personnel, physicians and/or others to obtain missing information and to correct scheduling errors.

• Assists designated personnel to expedite request for verbal or Stat result requests

• Fling/sorting/faxing of reports as required

• Data entry in relevant information systems as required

  
  

Qualifications/Skills

• Other clerical duties as required

• OSSGD or equivalent as recognized by the Ontario Ministry of Education

• Post-secondary job-related course and recent related experience preferred

• Demonstrated understanding of medical implications related to scheduling of procedures & exams

• Typing 40 net w.p.m. with maximum 5% error rate or keyboarding at 106 net keystrokes per minute required

• Demonstrated understanding of medical and radiology terminology an asset

• Demonstrated effective organizational and time management skills

• Demonstrated good interpersonal and communication skills

• Demonstrated outstanding flexibility and excellent customer service