Assistant Manager

The Scenic Caves Assistant Manager will report to the Scenic Caves Manger.

Job Overview

This is a 7-Month position (April- October) with the possibility for full time, year-round for the right candidate. Over the course of a successful day you will ensure that, through your staff, all revenue opportunities have been maximized, tasks are done in an efficient, thorough and timely manner and that you have delivered customer experiences that are beyond what our guests has expected in a friendly and outgoing way. Managing the staff to successfully generate revenues, keep our property clean and functioning, deliver exceptional customer service and safety for employees and guests are the top priorities for this role.

Responsibilities and Duties

· Work with the Caves manager to hire the best possible staff

· Ensure that the staff are well trained for their roles and that they understand SCNA’s Spheres of influences and Service Standards

· Must be able to work weekends and holidays

· With the caves manager over see a responsive and consistent coaching and disciplining program

· Lead the team in selling daily park admission and the up-selling of our other activities

· Lead the team in selling retail product

· Help to create and run an evolving food and beverage program that increasingly meets the needs of our guests and captures the associated revenues, including ordering and inventory management

· Work with the food truck supervisor on training staff, ensuring that the food truck meets the health and safety standards for a food venue

· Educate staff on our health and safety program and ensure that it is implemented

· Make sure that our cash management and reporting policies are effective, comprehensive, safe and that they are always followed

· Ensure that our staff promptly and pleasantly answer phone calls and emails and check for phone messages in the office. Return Messages ASAP

· End of day cleanup and prep for next day (which is very easy because the lodge and grounds have been kept exceptionally clean all day long)

· Help to manage inventory and merchandising so that our gift shop is always set up properly.

Qualifications

· Strong leadership and communication skills

· Dependable and reliable

· Experience managing/ supervising a guest service team in the tourism industry

· Confident and organized person who enjoys working with a team and is energized by working in a fast pace environment that requires multi-tasking

· Personable, positive, upbeat, responsible, dependable and trustworthy

· Some experience with product ordering and inventory is preferred

Compensation
Rate of pay will be commensurate with experience

Job Types: Full-time, Seasonal
Contract length: 7 months

Salary: $20.00-$22.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Collingwood, ON L9Y3Z5: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Management: 2 years (preferred)

Work Location: In person