Assistant Manager- Front Of House Operations

STATE & MAIN KITCHEN AND BAR

State & Main is one of Canada’s newest growing casual dining brands. Our warm and relaxing restaurants are anchored by welcoming and modern central bars. With original flavor and flair, our restaurants offer comforting plates of delicious food. Our food is a mix of classic favorites and street-inspired cravings. Our people share a passion for delivering a quality experience to our guests. If you’re a hardworking, fun-loving person who enjoys the fast pace of the restaurant industry, we’d love to meet with you!

Our family of companies include Original Joe’s, Elephant & Castle and a wholly owned construction company called FWbuilders. We never stop looking for unique individuals who can infuse our restaurant and Corporate workplaces with original ideas, creative solutions and an extraordinary guest experience. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify), investment opportunities, and a chance to grow right alongside us. By joining State & Main your future career opportunities are endless!

Job Title
Assistant Manager – Front of House Operations

What You’ll Do:
Located in Hamilton, Ontario you will report to the General, Manager (although this may vary from time to time depending who is on shift). You will assist the General Manager with most aspects of Front of House restaurant management including:

· Manage the floor while on shift – this includes ensuring all team members are living by our core values, assisting on the floor with food running, busing, expo and table maintenance

· Assist the GM in all operations - this includes daily cash, payroll, recruitment and terminations, inventory, labour costs, food costs, training and scheduling

· Coach team members to ensure consistency of performance, food quality, food plating and customer service with an emphasis on “doing things right”

· Ensure that opening and closing checklists are completed up to established operating standards

· Approve discounts and promo’s as required

· Strive to enhance guest experiences at every opportunity with a focus on customer satisfaction. Handle guest conflicts and concerns with tact and professionalism

· Work each shift with a safety mindset. Be proactive in regards Front of the house and back of the house safety(food safety, potential hazards for employees or guests)

· ‘Live’ our core values during every shift: Honesty, Empathy, Always Welcoming, Remarkable Consistency, Taking Care of the Community

Who You Are:

· You may have experience as an Assistant Manager in a fast-paced restaurant environment. Consideration towards people with the right attitude who have experience in a fast-paced restaurant environment

· You understand the day-to-day operations of a restaurant

· You pride yourself on your customer service skills, your ability to make people feel ‘at home’, your reliability and your ability to ‘keep upbeat’ even during the busiest shifts

· You smoothly sail through stressful moments are able to create a positive atmosphere for the team and guests at all times

· You are solution focused and resourceful – you think ‘on your feet’ effectively to find resolutions to situations

· You are able to manage time effectively and prioritize tasks without skipping a beat

· You have future aspirations to be employed as Store Management or in our Corporate team

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Extended health care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Tips

Work Location: In person

Expected start date: 2024-02-04