Assistant Manager, Niagara Parks Power Station

Assistant Manager, Niagara Parks Power Station

Under the supervision of the Site Manager, the Assistant Manager will assist in managing the day-to-day operations at the Niagara Parks Power Station, while ensuring an exceptional brand experience for the attraction across several touchpoints including greeting guests, ticketing, retail sales, show operations and supporting the interpretive experience. This role will require a strong understanding and experience in implementing and adhering to best practices relating to the supervision of the retail and attractions areas of NPPS.

Niagara Parks offers a salary of $63,996.97 to $76,353.08 per annum for this position as well as a comprehensive benefit and pension plan.

Applications for this position will be accepted until February 20, 2024.

QUALIFICATIONS

• Post-Secondary Diploma in Business Administration, Hospitality or Tourism, and/or equivalent knowledge and experience.
• A minimum of three (3) years of managerial experience, preferably in retail or tourism industries.
• Managerial experience in a unionized environment considered an asset.
• Experience with point of sale (POS) systems is required (Retail Pro and accesso ticketing POS system experience is an asset).
• Highly effective communications, presentation, and customer service skills. Requirement to work varying shifts including evenings, holidays, and weekends. Ability to bend, stand and walk for long periods of time.
• Ability to maneuver around the facility and stock room and lift up to 30lbs.

DUTIES AND RESPONSIBILITIES

• Actively monitors and ensures high levels of customer service and related standards are achieved for the retail and attraction operations at NPPS.
• Manages both unionized and non-unionized employees in a high-visitation and high-volume environment.
• Consults the Site Manager in the investigation, determination, and implementation of the best course of action to ensure prompt and efficient customer service regarding inquiries/complaints from employees/public/etc.
• Participates in initiatives related to the community to promote the Niagara Parks brand and the historical significance of the Niagara Parks Power Station.
• In consultation with the Site Manager, assists with the improvement and change of product lines, store merchandising (display optimization and appropriate quantities), and signage as required.
• Acts as a subject matter expert on the attraction interpretative delivery and delivers training, mentors, and coaches staff on all aspects in providing the products and services related to NPPS and Niagara Parks.
• Develops and delivers training in support of site interpretation and currents show operation as well as educational and event programming to support NPPS specific events and workshops.
• Manages all aspects related to the Currents show operation (inventory asset management, maintenance, testing, supplies, repairs) to ensure show success.
• Oversees functions related to the sale and delivery of tickets and packages to visitors, including inventory, time-ticketing, reservations, and point of sale troubleshooting.
• Assists in maintaining and updating all safety and operational records for the attraction.
• Liaises with other Niagara Parks locations and external parties for site specific requirements such as service interruptions, required repairs related to the Currents show, requests for support, and proactive communications.
• Acts in the capacity of the Site Manager, NPPS as required in their absence.
• Monitors and analyzes data with respect to sales productivity and labour costs, inventory control, shrinkage, and sales revenues.
• Responsible for daily cash transactions for the operation including floats, billings, daily change orders, cash audits and accident reports.
• Participates in hiring decisions and corrective action, monitors staff performance, prepares and delivers staff performance appraisals. Administers recommendations from the Site Manager, NPPS related to scheduling, payroll, staff development and employee relations.
• Makes recommendations for the continuous improvement of existing procedures, practices, and reporting methods.
• Assists in any aspect of the daily retail and attraction operation as required.
• Ensures that employees, contractors, etc. are provided with the required training and are working in compliance with the Occupational Health and Safety Act, Technical Standards and Safety Act, Canadian Food Inspection Agency Act, Corporate Policies and Procedures, and the Payment Card Industry (PCI) Data Security Standard.
• Ensures the security and cleanliness of NPC assets and property.
• Other related duties as assigned.

Job Type: Full-time

Salary: $63,996.00-$76,353.00 per year

Benefits:

• Company pension
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Do you have a post-secondary diploma/degree in Business Administration, Hospitality or Tourism or the equivalent knowledge or experience?
• Do you have a minimum of three (3) years of managerial experience?
• Do you have experience working with point-of-sale systems?

Work Location: In person