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SalaryAssistant Manager, Visitor & Retail Services
About APC
Creating the future vision for one of Winnipeg’s most prized treasures, Assiniboine Park Conservancy (APC) is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment and financial viability. Our team is inspired to create and deliver extraordinary experiences for the people who visit and use the Park and Zoo including building friendly, supportive, effective relationships with stakeholders, community and the general public.
The Role
Reporting to the Manager, Visitor and Retail Services, The Assistant Manager will ensure extraordinary experiences for every visitor, every time by leading a team of Service Representatives in providing exceptional levels of customer service to our Park and Zoo visitors and members.
Responsibilities:
- Supervise and support our team of Visitor and Retail Service Representatives and area volunteers in collaboration with the Manager, Visitor and Retail Services taking a 'lead by example' approach and ensuring all members of the team are effectively trained, coached, and provided consistent and regular performance feedback.
- Reconcile daily sales reports and investigates discrepancies prior to submission to finance.
- Ensure extraordinary member and visitor experiences by directly selling APC’s offerings and services including memberships, donations, programs, and merchandise.
- Provide direct customer service to our visitors in person, by telephone, and by email, and resolve or refer member/visitor concerns for resolution.
- Recommends new processes and procedures for the Visitor and Retail Services functions to continuously improve member/visitor experiences.
- Ensure staff safety and adherence to workplace maintenance standards.
- Maintain the supply/equipment inventory, retail inventory and assist with purchasing and products for all locations.
- Ensure adherence to established materials and labour budgets.
- Maintain retail locations are visually appealing and categorized for customer ease with the support of team leads.
- Maintain the integrity of data in our financial, visitor, and member relationship management systems.
- Prepare and provide performance reporting related to visitor attraction, experience, and satisfaction, and to revenue goals and targets.
Requirements:
- A high school diploma required; post secondary schooling in a relevant discipline is considered an asset.
- A minimum of three years of experience providing direct customer sales, and service, and directly supervising and training staff in a hospitality, tourism, or retail environment
- Previous experience in creating staff schedules.
- Previous experience using Point of Sale software.
- Valid Class 5 driver's license, or ability to obtain one.
- Experience managing multiple priorities while maintaining attention to detail and a sales/service focus.
- Prior experience with cash reconciliation & loss prevention is preferred.
- Fluency in a second language is considered an asset.
- Experience with the Galaxy Ticketing system is an asset.
- Days, evenings, and weekends including holidays are required.
What we have to offer:
- Comprehensive Health and Dental Plan
- Participation in APC's Group RRSP plan with 6% employer contribution
- Minimum of three (3) weeks paid vacation annually
- Paid wellness, sick leave and long term disability plan
- Employee Assistance Plan
- An Inclusive work environment
APC is committed to employment equity and encourages applications from women, Indigenous people, underrepresented community members, and persons with disabilities. Accommodations are available upon request during the assessment and selection process. Successful candidates may be subject to Criminal Record and Credit Checks.
How to apply: All interested applicants can submit their résumé and cover letter stating their salary expectations on our career website https://www.assiniboinepark.ca/careers
