Assistant Restaurant Manager - Queensway East

Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada, comprising three global brands, KFC, Starbucks and Taco Bell. Soul Foods Group has established a highly experienced and capable leadership team with extensive industry experience. Importantly, we’re devoted to our employees around the globe and the unique culture we’ve built, where pride is infectious and translates to satisfied guests at each of our restaurant locations.

Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands. Individual units vary in size, sales, budgets dependent on location and asset type.

The Assistant Manager will support the Restaurant Manager in overseeing all aspects of the restaurant business. Through coaching, developing, motivating and engaging all in store employees create a culture to be proud of. Through ‘beat year ago’ mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results

Responsibilities:

Manage Store to achieve sales, profit, people and customer targets, while adhering to company policies, procedures and standards. Achieving consistent results through team management within an increasingly complex restaurant environment.

People – 20%

• Responsible for providing leadership in the restaurant – recognizing and motivating Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence
• Must consistently demonstrate HWWT2 principles and utilize HWWT2 recognition programs
• Ensure Occupational Safety & Health Act, local health and safety codes and company safety / security policies and procedures are met and followed
• Assist RGM with recruitment and select qualified, high energy team members while using approved tools and systems
• Train and develop Team Members and Shift Managers following the proper training systems and processes
• Provide feedback to Team Members and Shift Managers both positive and constructive
• Communicate daily and effectively to RGM, Shift Managers and Team Members on the day to day operations of the business, goal setting and expectations
• Assist RGM with performance management issues and apply progressive discipline when appropriate
• Work closely with RGM in the case of corrective actions or terminations
• Assist RGM in conducting Team Member performance reviews
• Ensure Team Member files are maintained effectively
• Assist RGM in assuring that the ESA is being adhered to at all times
• Proactively and consistently manage all in-store Employee Relation issues updating RGM, Area Coach and PCL, as appropriate
• Role model company policies, procedures and all standards as outlined in the Standards Library to minimize employee relations issues within the restaurant

Customers – 30%

• Create a customer focused environment which is appealing to the brand’s diverse customer base
• Manage all customer complaints in line with company policy, escalating issues to RGM/Area Coach, where appropriate
• Achieve an “At Standard” ROCC score quarterly
• Assist the RGM in completion of period/quarterly ROCC action plans, completing actions in a timely manner
• Regularly review GES reports and assist RGM in communicating results and action plan to achieve targets
• Assist RGM in follow up on Customer Service Team Members to ensure GES is a priority and each customers is being communicated to regarding the survey
• Utilize relevant company tools (OCL’s, deployment chart, cleaning calendar, OPS diary) to ensure the restaurant is consistently achieving the company standards

Sales – 30%

• Through exceptional operational standards and a maniacal approach to customer service, consistently seek to maximize the sales in the restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets
• Actively assist RGM in all new product roll outs and promotions
• Ensure complete and timely execution of corporate and local marketing programs
• Understand the local competition and assist RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business
• Assist RGM with establishing business initiatives
• Assist in preparation of all required financial plans/reports and submit them on a timely basis
• Develop a strong sales culture within the store, setting clear targets for every shift
• Develop a strong Speed with Service culture especially at drive-thru.
• Assist RGM in accurate sales forecasting to ensure proper deployment for daily sales requirements

Profit – 20%

• Analyze sales, labour, inventory and controllables on a continual basis and take corrective action to meet or achieve daily or weekly margins. Discrepancies are fully investigated and reported
• Ensure that the correct volume of product is prepared to meet the level of business and the product control sheet/system is accurately maintained
• Assist in preparing action plans to address in-store issues and effectively communicate these to the team
• Control profit and loss by ensuring Team Members follow cash control/security procedures, maintain inventory, manage labour, review financial reports and take action when appropriate
• Assist RGM in completing weekly labour forecasting and schedules to ensure all shifts are properly staffed/managed following PPS and ensures that labour costs are in line with budget
• Ensure that facility and equipment are maintained to company standards on a day-to- day basis
• Support and assist the RGM in the development of strategy to maximize profitability of the restaurant, regularly reviewing and adapting in line with Business needs.

Experience

• Minimum high school education; advanced education preferred
• Minimum 1 to 2 years of supervisory experience in a food services or customer service role
• Proven ability to plan and delegate effectively
• Demonstrated ability to maintain financial controls
• Strong analytical/decision making skills
• Demonstrates strong Sales Focus
• Demonstrated ability to coach and train others
• Demonstrated conflict resolution skills
• Excellent customer service skills
• Demonstrated organizational and time management skills
• Excellent communication skills – written and verbal
• Excellent interpersonal skills
• Basic HR/ER knowledge (discipline/grievance process)
• Basic business, math and accounting skills
• Basic personal computer literacy (Word, Excel, Email) Working knowledge of in-store systems and corporate policies and procedures

Soul Foods Groupis committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Vision care

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Restaurant management: 1 year (preferred)
• Leadership: 1 year (preferred)

Work Location: In person