Assistant General Manager - Miller Tavern Yonge St.

We are looking for an ASSISTANT GENERAL MANAGER (AGM) to join our FOH team!!!

The AGM's an integral contributor to the overall success of the restaurant.

The AGM manages the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company’s policies and procedures.

DUTIES AND RESPONSIBILITIES:

Personnel Management:

• Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required
• Manage staff, deliver daily briefings, providing feedback in the moment; maintain a high level of employee morale and energy
• Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest’s experiences meet the highest standards

Operational Execution:

• Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels
• Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices
• Provide exceptional guest service, thereby setting the standard for all employees
• Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction
• Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards

SKILLS AND QUALIFICATIONS:

• 3+ years’ experience as a Manager of a high volume, similar environment
• Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
• Wine education is a must
• Sommelier accreditation is an asset
• Demonstrated knowledge of financial and operational management
• Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
• High personal integrity, professionalism and maturity
• Must possess strong attention to detail; proven problem-solving abilities
• Exceptional guest service orientation and passion for all things food and beverage
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

WHY WORK FOR US?

• Competitive Wages
• Discounts at all ICONINK / Scale Hospitality Group Restaurants
• Corporate Goodlife Fitness Rates
• FUN Team and Culture
• Medical/Dental Group Health Benefits
• Training, Development and Education Reimbursement

SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship