of retail processes in order to achieve operational objectives
Core Competencies: Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching
Responsibilities and Key Accountabilities: In support of the strategic pillars and in partnership with the Retail Store Manager, the responsibilities of a Team Lead of Cannabis NB, may include but are not limited to:
Operational Excellence
- Monitor labour cost, dashboard and KPIs
- Ensure adherence to loss prevention policies to support achieving store shrink goals
- Lead, focus and support CERs in the execution of store processes to optimize operations:
o Stock rotation (FIFO)
o Perform functions related to inventory control
o Carry out defective product and recall processes
o Execute product replenishment
- Report, document, investigate and address near misses, customer injuries or workplace accidents in a
- Ensure team executes on operational processes
- Manage and approve time/attendance in time keeping software
- Provide attendance support
- Ensure monthly inspections are completed
- Advocate safety practices using safety leadership best practices
Corporate Citizenship
- Immediately report and address any lapses in compliance with corporate policies, provincial or federal
- Engage with the team to ensure clear understanding of team mission, vision and goals
- Foster a Quality, Safety and Curated Service culture
- Stay abreast of industry trends and important pending legislation impacting business
- Ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure
- Represent the company in a professional and positive manner
- Build meaningful relationships with teams, and inspire others
- Represent the organization within the community as a strong pillar
Customer Engagement
- Lead, coach and support retail team in the execution of customer engagement processes to optimize the
o Maintain a neat, clean and organized store
o Ensure team is providing world class (G.U.I.D.E.) customer service
o Utilize aroma pods to achieve and exceed customer expectations
o Coach Customer Experience Representatives on GUIDE service
o Manage flow of customer traffic
o Execute sales and returns based on operational policies while ensuring customer satisfaction
- In alignment with brand standards, ensure customer satisfaction is a top priority
- Ensure consistent execution of brand standards
- Model team member language based on appropriate industry standards
- Align customer experience with our safety and education mandate
- Ensure alignment of digital signage with operational standards
Performance Culture
Working in partnership with the Retail Store Manager, the Team Lead’s responsibilities are as follow, but not
limited to:
- Foster team engagement by ensuring:
o all team members have everything they need to complete the tasks they are responsible for
o team members are positioned to make the best use of their strengths
o good work and success is recognized and highlighted
o team members know that their management team cares about them and their successes
o there are ways provided for team members to expand their skills, knowledge and strengths
o team members are provided opportunities to share their opinions and ideas
o the organization’s mission and purpose is clear to everyone
o team members know when they have done good work
o team members are encouraged to build relationships on the team
o team members are provided regular feedback
o team members are receiving the development that they need and want
- PASE setters for each shift
- Ensure monthly feedback meetings with team members in advance of probationary period completion
- Report, document, investigate and address behavioral issues in a timely manner (NIISE).
- Deliver terminations
- Conduct performance reviews and manage professional development of team
- Tutor/Guide team members in mindfulness
- Develop, and maintain a diverse, high-performing retail team through consistent selection,
- Take accountability of personal growth; actively participate in training, take on new challenges/projects
- Collaborate with internal peers, stakeholders and experts to problem solve