Assistant Store Manager

ASSISTANT RETAIL STORE MANAGER
Job Description

ABOUT US

• At DUER we turn fashion into technical apparel for an active lifestyle, because we believe you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we’ve created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day – in style.
• We’re expanding our retail doors, and are looking for an entrepreneurial Assistant Store Manager to bring creativity and leadership to our Ossington team! Having a passion for customer service is a must, along with embodying our DUER values of authenticity and adventure.
• Reporting to the Ossington Store Manager, the successful candidate will have the opportunity to assist in owning and strategizing for all aspects of store operations, sales, and team development - along with growing our DUER community in the regional market.

WHAT WE’RE LOOKING FOR

• Entrepreneurial mindset
• Natural leader with the ability to develop and inspire a team
• Drive to grow the DUER community and expand our reach, one pant at a time
• Results driven leader
• Passion for customer service
• Operational excellence
• Highly professional and organized self-starter
• Excellent interpersonal and communication skills
• Fun and upbeat personality
• Embody what it means to be a DUER
• Lives the DUER Core Values of Courage, Health + Wellness, Continuous Development, Simplicity and Customer Centricity

CORE RESPONSIBILITIES

STORE OPERATIONS

• Lead, manage, and execute day to day operations at the store
• Implement and maintain in-store merchandising plans to the highest standard
• Assist all inventory management processes (product replenishment, back stock maintenance, shipping/receiving)
• Collaborate with the Store Manager to update and implement policies and processes
• Support the Omni-Channel experience in-store; Ecomm Order Management, Curbside Pick Up, Ship to Home
• Anything else as delegated by the Store Manager

DRIVING SALES

• Ensure KPI and sales goals are always met and exceeded
• 100% on the sales floor to lead by example and coach in the moment
• Manage and achieve in-store KPI’s
• Lead by example on the sales floor while coaching and developing all staff in the moment
• Bring to life all marketing initiatives and campaigns

CUSTOMER EXPERIENCE / COMMUNITY / BRAND

• Ensure customer experience is world-class on the sales floor, all of the time
• Plan, execute, and grow the local DUER community through store events, partnerships, and ambassadors
• Become an internal product knowledge expert and truly live and breathe the DUER brand
• Be a lead brand ambassador in the local community

PEOPLE

• Assist the Store Manager in all HR functions related to hiring, team development, scheduling, payroll, and performance management
• Train, and develop a high performing team that provides world-class experiences
• Coach and develop the team on a daily basis towards our goals

NON-NEGOTIABLES

• 2+ years experience leading teams
• Provides world class customer experiences
• Collaborator
• Solutions focused
• Growth mindset
• Passion and track record for developing people
• Community builder
• Previous experience in fashion/performance apparel industry - an asset
• Open availability

WHY DUER?

• Extended health benefits
• Generous employee discounts
• Clothing allowance
• Great growth potential
• Fun, engaging, and innovative retail experience

How We Work

• Solutions Focused Leaders; We as a team strive to find solutions for challenges that we face rather than be in complaint. We are solving for the future in mind (what might ‘break’ at a certain volume/store count)
• Personal Responsibility; We as a team take personal responsibility for our actions as well as those of our teams and business.
• Initiative + Proactive; We take initiative to do things before we are asked, we anticipate what is needed and do it.
• Creative; We are creative and think outside of the box to develop our people, drive results and create experiences for our customers.
• Take Risk and Fail Fast; We try new things and fail, likely a lot, most importantly we learn from it.
• Be Confident; We are confident, if we have an idea, we share it. If we think that there is a better or different way to do something, we share it. We honor our experience and ideas to contribute to the team and organization.
• Relentlessly Prioritize; We know that everything cannot be a priority. We know what we are saying “yes” to and what we are saying “no” to.
• Customer Focused; We make decisions with the customer in mind, always. We have two customers, external customers as well as internal employees.
• People First, Always; We lead with both our customers and employees in mind, always.
• We are Honest; even when it’s hard, we do the right thing, which is likely never the easy thing. Because clear is kind.

Job Types: Full-time, Permanent

Salary: $21.00-$25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Casual dress
• Extended health care
• Paid time off
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Weekends as needed

Application question(s):

• Please share a time when you planned or participated in a community building event (either internal or external)? Share the expectation and the outcome.

Experience:

• Retail management: 2 years (required)

Ability to Commute:

• Toronto, ON M6J 2Y7 (required)

Work Location: In person