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Job Description
What is the opportunity?
This role supports our institutional clients and ensures client success through periodic engagement and exceptional service. This team is responsible for providing reactive support to a large portfolio. This role will be responsible for migrating clients to self-serve. They will be responsible for remediating high risk and non-BAU issues as needed. These individuals must also build strong relationships across the broader sales, operations, product, compliance and other internal teams critical to the end-to-end client lifecycle. With a consultative, solutions oriented approach; you will be expected to demonstrate initiative, energy, and superior execution in growing and maintaining their assigned relationships
What will you do?
- Actively stay up to date on all industry and market and product developments and updates
- Identification of Cross Sell/Upsell Opportunities and refer where appropriate to the Business Development team
- Capture and disseminate through escalation protocol all client feedback to internal stakeholders to advance and resolve potential issues)
- Driving adoption of RBC digital capabilities
- Conduct a gap assessment to identify client specific opportunities to improve digital adoption and lead operational efficiencies
- Analytics of client data to drive improved experience and improved financial results
- Take lead on all commercial and legal contract discussions / negotiations / administration including RFPs/RFIs for your existing clients
- Maintenance of MCV Client Profile - Responsible for making changes in real-time and ensuring accurate, up to date information.
- Invoice issue/aged receivables resolution
What do you need to succeed?
Must-have
- Requires fluency in French and English to serve our clients in the community with English speaking needs
- 4+ years of relevant working experience
- Client Experience, focusing on business retention
- Bachelor's degree in related field
- Advanced MS Excel, PowerPoint and Word skills are required
- Ability to facilitate digital training programs for clients and experienced client-facing staff to drive adoption and productivity in both English and French
- Create and deliver online and in-person demonstrations to support business development teams in both English and French
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Adaptability, Communication, Decision Making, Detail-Oriented, Problem Solving, Product Services, Service Request Management, Taking InitiativeAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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