Address
Form of workAbout Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About the Role
Au sujet du poste
Dans le cadre de ce rôle, vous interagirez et établirez des
liens avec nos clients, tout en leur fournissant un excellent
service à la clientèle. Vous agirez à titre d’expert des
produits afin d’informer et d’inspirer les clients, et de leur
proposer des vêtements adaptés à leurs besoins. Vous
offrirez aux clients des informations sur l’assortiment
actuel de marchandises, les promotions et les événements
en magasin, et vous exécuterez les processus
opérationnels de manière efficace et productive. Votre
objectif est de faire rayonner notre marque auprès des
clients, tout en tentant de les fidéliser à la marque et de
les servir efficacement.
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll Do
Que faites-vous?
- Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses méthodes; répondre aux questions rapidement et avec précision
- Donner des conseils de stylisme et faire des suggestions de tenues au client, en s’inspirant des mannequins et des présentoirs
- Promouvoir la fidélité en informant les clients sur nos programmes de fidélité
- Tirer parti des outils multi-réseaux pour offrir une expérience harmonieuse en magasin
- Soutenir les processus de la surface de vente, de la cabine d’essayage, de la caisse et de l’arrière-boutique, selon les besoins
- Faire preuve de courtoisie et répondre efficacement aux demandes internes et externes
- Échanger et vérifier les informations liées au travail afin de fournir un soutien
- All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
- Courteous and responsive to internal/external request
- Exchange and verifies job related information to provide support
Who You Are
Qui êtes-vous?
- Avoir de bonnes aptitudes pour la communication, et être capable d’utiliser efficacement la technologie et d’interagir avec les clients et l’équipe en vue d’atteindre les objectifs
- Être motivé à résoudre les problèmes, à s’améliorer constamment, à apprendre sans cesse, à accepter la rétroaction et à prendre les mesures qui s’imposent
- Avoir la capacité de gérer les interactions avec les clients et les problèmes ou les préoccupations de manière courtoise et professionnelle
- Utiliser des compétences de base de cueillette d’informations pour résoudre les problèmes
- Être en mesure d’apprendre des procédures normalisées dans le cadre de formations en cours d’emploi
- Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on- the-job training
Benefits at Old Navy
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
