Automotive Repair Technical Advisor

Work setting

• Rural area
• Automobile repair services

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Quick Books
• Spreadsheet
• Electronic mail

Area of work experience

• Marketing

Area of specialization

• Communications

Additional information

Work conditions and physical capabilities

• Attention to detail
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability