Automotive Service Advisor

Job Summary:
We are seeking a customer-oriented Service Advisor to join the team at our automotive repair shop in Saint-Antoine. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service center.

Duties:
- Greet customers and assist them with their service needs
- Schedule appointments and manage the service department's calendar
- Communicate with customers regarding their vehicle's repair status and estimated completion time
- Provide accurate estimates for repairs and services, including parts and labor costs
- Coordinate with the service technicians to ensure timely completion of repairs
- Recommend additional services or maintenance packages to customers
- Handle cash transactions, including collecting payments and providing change
- Maintain accurate records of customer interactions, repairs, and services performed
- Resolve customer complaints or issues in a professional and timely manner
- Collaborate with other departments, such as parts, to provide a seamless customer experience

Experience:
- Previous experience as a Service Advisor or in a similar role within the automotive industry is preferred
- Mechanical knowledge and understanding of automotive repair processes
- Excellent communication and interpersonal skills to effectively interact with customers and team members
- Ability to handle cash transactions accurately and efficiently
- Proven sales skills to promote additional services or maintenance packages
- Exceptional customer service skills to ensure customer satisfaction

If you are passionate about the automotive industry, have excellent communication skills, and enjoy providing exceptional customer service, we encourage you to apply for the position of Service Advisor. We are a small company of people who enjoy working to help our customers keep their vehicles moving forward. Join our team today!

Job Types: Full-time, Permanent

Salary: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Service Advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person